[Resolved] Samsung Refrigerator — Problem in compressor

Yatin Gawde

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410218
Website:	Samsung service

This is regarding I had purchased an refrigerator on 16th Jan 2016 from vijay sales kharghar branch model no. SAMSUNG REF RT33HDRFASL STAINLESS STEEL
now due to cooling problem I had logged in complaint for the same now your concerned executive visited my house and asked for visiting charges then said that your gas in the compressor is leakage then after long follow up with the executive replied that if the gas is leakage then it will be charged and my refrigerator is only 15 months old and it has a warranty of 10 years and if the compressor is leakage in only this time frame then what is the use of buying such a branded products it is totally waste of money to invest in brand which is a world wide leader.
Kindly look in to this matter n resolve it as soon as possible
Regards
Yatin Gawde

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd