Samsung — Refund delay and status | |
I cancelled my order on Jan 17th and used debit card for paying the phone. Order was cancelled successfully and i was told that refund will be initiated in 5-7 working days. Today is Feb12, no status. I have been following up since 2 weeks with the customer card department, i am getting conflicting messages. One says escalated, other says not yet escalated. Every time, they say will escalate to the management, other that no information. Some times they say payment gate way issue. How in the world payment gateway issue for 22 days? is it possible. order no: [protected]. I lost confidence on samsung. i am frustrated with the customer service, they dont have any proper rights to escalate, looks like. same response every time i call them. please look into this. i need my money at the earliest? do i get an intrest for the delay? Was this information helpful? | |
Samsung India customer support has been notified about the posted complaint. Verified Support Feb 13, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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