Samsung — Refund not initiated from more than 2 weeks

Samsung — Refund not initiated from more than 2 weeks

H Hareesh.S from Powai, Maharashtra

I`ve bought Samsung Galaxy Tab S7 (LTE) from samsung shop app on 29th October, I had to cancel my on same day. But they couldn't cancel my order and asked me to reject it from courier. I have rejected it on 3rd November and the product is returned to warehouse on 10th November. The order ID is [protected]. Today is 26th November and I still haven`t got my refund back and it is not even initiated yet. I mailed to customer care and even called on toll free. They said they will return it in 5-7 days but still no refund. They will always ask me to wait for 48 hours but nothing happened. Request you to help me with this. Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Nov 28, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Nov 29, 2020 Updated by Hareesh.S Mobile number: [protected] Email ID: seela.[protected]@gmail.com Order ID: [protected] Reference numbers: [protected] [protected] 1827778 1825088 Dec 02, 2020 Updated by Hareesh.S Still refund is not initiated and no update from Samsung Dec 04, 2020 Updated by Hareesh.S Still no update from Samsung Dec 08, 2020 Updated by Hareesh.S Still No update or response from Samsung. It's been one month since the product is returned. Dec 23, 2020 Updated by Hareesh.S No resolution or update from Samsung even after almost 2 months. I never expected Samsung will have do pathetic costumer service
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