Samsung — Refund not initiated from One Month | |||
I`ve bought Samsung Galaxy Tab S7 (LTE) from samsung shop app on 29th October, I had to cancel my on same day. But they couldn't cancel my order and asked me to reject it from courier. I have rejected it on 3rd November and the product is returned to warehouse on 10th November. The order ID is [protected]. Today is 10th December and I still haven`t got my refund back and it is not even initiated yet. I mailed to customer care and even called on toll free. They said they will return it in 2-3 days but still no refund. They will always ask me to wait for 48 hours but nothing happened. Below are some reference numbers: [protected] [protected] 1827778 1825088 1828587 My email ID: seela.[protected]@gmail.com Request you to help me with this. Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. Verified Support Dec 10, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Samsung online shop requires a consumer court case with heavy penalties. They are too arrogant and not customer friendly. I too have the same problem. Was given a a faulty S7+ and now been 16days since they have initiated refund instead of replacement on their own and money still not credited back. Their customer care is the most irresponsible and useless amongst all. No mail and no replies till now .. even the CEO response was just an eyewash
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