[Resolved]  Samsung — REGARDING COMPLAINT not resolved after registering more then 25 days { complaint number:- [protected] }

HI, Experiencing very very poor responce from samnsaung india after sale service . i had register complaint regarding my double door refrigerater to your customer care { ref no. [protected] } at 7-oct- 14.Engg visited next day and confirm that Compressor got faulty and will be replaced in 1 week. but tilll now it was not happend . some time they give excuse that part not avilable some time not picking call not responding at al. suggest what to do now???? i am unable to use my refrigreter from more the last 25 days Regards Akhtar khan [protected] [protected]@gmail.com