Samsung — Regarding selling damage goods and non repair of the smartphoone

Address:

Patna, Bihar

Sir, I humbly have to say that I had bought Samsung S5282 LKAINS, serial no- RZ1DA217X2T bought on 18.03.2014 with a joy of having a smartphone of one of the top brands of this field . But with hard heart i am writing here to say that only within months o[censored]se the phone started malfunctioning and the phone showed such errors which cant be neglected like non detection of the sim which was from the very day of purchasing the phone, keypad was not working well, the phone hanging issue all of these were in no wayy couldbe neglected and required full attention. I am a working one in Hajipur, Vaishali, Patna and in my office for the whole dayand return at nighti.i.e. due to lack of time I first went to the workshop within a period of 2-3months at the nearest workshop i.e Samsung, Baidnath Electronics, Near Khaitan Showroom, Colony More. There they said that it is the software issue and get the phone repaired but still on delivery the phone was not working smoothly but i took the phone.Only after few days the phone was back to its issue, even now the apps like audio call recorder was not working and the recordings used to get deleted on its own.After going to the service centre many times and coming back empty handed with dissatisfaction I was decided yo return the phone.Lastly I gave the phone for repairing on 22.11.2014 in the service centre it is till date that i have not received my phone as the workers there once called me..that the phone has been repaired I went and on counter checking found that the issues persisted they now said that the phone required hardware repairing. Me being unaware of these repairings. Now. its the day that 3 months going to complete and they had said me that they will inform me whenever the phone is repaired.Sir its not possible for me to handle such phone, so please get me a new phone and take back the error phone or return me the money or I will have to move to the consumer forum for getting my money. Please do informme about your action as soon as possible. Yours Faithfully, Dr Sushant Kumar, Mob No [protected] E [protected]@gmail.com