[Resolved]  Samsung — S20 ultra model no. Sm-g988bzw1inu/bill no.[protected]..May be Chinise S20 Ultra Sold by Sprimon

No one response on the bellow matter, i had sent lots of mail, however i have been suffering since last 3rd Dec. 2020 . Hence i ever to feel All executive including CEO is really useless and baseless, insubordinate, doing their job without protocol and just like as road side company or Chinese company. there is no ethically do their job..This CEO mail id may be fake ID because their is no result. CEO means Chief Entertainment Officer towards customer. .. The Bellow mail is previous mail.

Dear Sir,
I have logged a complaint towards my Samsung Galaxy S20 Ultra, having issues and provided Service center to complete repair since the last 3 days under samsung care + advantage.

the 1st issue was, That concern service center could not check and verified the Care + policy through Samsung Account [protected]@gmail.com. However they opened my S20 Ultra without prior permission of mine and the same was informed through the customer service center on site before doing any paperwork related to Care+ . Let me know, Why a customer invests INR4000/- as extra and again 1599/- as one time tax on dated 3rd Dec 2020 and it clearly violates the Customer's rights after being a premium customer. Is it preferable treatment for premium customers ???

In spite, the Customer service center provided estimation towards defective parts replacement for S20 Ultra by verbally But the Service Center denied to provide old parts after demands at my end. where ever customer care + executive told that, it is customer rights to collect old defective parts from Service Center instead of replacement for Samsung Loyalness or quality of customer service. For which each and every customer including myself can satisfy Samsung repair in genuine.

Samsung should make a clear transference towards customers. If they will replace that defective part. Why does the customer Service center hide that old parts? Hence it makes sure that defective parts are not replaced and may Samsung care cheat with customers through Care + .

Therefore, I'm humble requesting, Please provide or show all the defective parts to me at time of delivery and as a premium customer again I ' m praying, IP68 rated to be checked at time of delivery .

One of Earbuds lives is going to hell and Samsung denied to resolve it, if I'm not checking through Worst Service Centers at Bhubaneswar and filed a consumer case. for which I have fear, it will not happen again with Samsung S20 Ultra.

Note: All voice transactions were recorded for further evidence.and will be produced when ever is required.

Thanks
Regards
Ajaya Kumar Routaroy
+91 [protected]
REGARDS

AJAYA KUMAR ROUTAROY
CIVIL ENGINEER-IIT Delhi (PLANNING, BILLING, ESTIMATION&COSTING, QA-QC AND EXECUTION)
+[protected], +[protected]