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[Resolved]  Samsung — samsung fridge french door

I have a samsung french door refrigerator 1 1/2 years old. It smells like fish, i never had it in there. It is so bad you can’t use it without your food smelling like it. Tried activated charcol, baking soda, vinegar and had it unplugged with all shelves out and door open for 6 days. Nothing helps now it is back turned on and the smell keeps getting worse. Two samsung repair people here to say nothing is wrong! This should not be smelling this bad in such a new fridge. Model
Rf25hmedbsr... I would never buy a samsung again!!
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Apr 16, 2018
Complaint marked as Resolved 
Mar 16, 2018

Complaint Status

Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments  1 CommentShareTweet

Comments

Dear sir I lost my mobile Samsung galaxy j5 (2016 silver colour) before 1 month in Junagadh Gujarat please suggest note my IMEI no [protected] please suggest how to find my lost mobile. Please note my email address [protected]@gmail.com for future correspondences regards rajasi m.vala gir Somnath Gujarat
Samsung India Customer Care's response, Mar 22, 2018
Verified Support
Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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