Samsung — Samsung galaxy a7 mobile

Samsung — Samsung galaxy a7 mobile

S Sunilkumar3178 from Pune, Maharashtra

Sir i have purchased samsung galaxy a7 on 29 may 2015. The phone started showing battery draining problem but the condition worsened after giving the phone to service centre. They said that sir ur os is upgraded to lollipop nd there is battery issue in that. I have given the phone to service centre many times but of no use. They have extended my warranty for 02 month. There is no use of that extended warranty as they are not able to solve the problem nd neither they r giving me replacement for that nor they are refunding the money. If i talk to service centre, service centre guy says that i can't do anything nd when i talk to customer care, they simply say that 'ki sir aapko ek bar service centre visit karna padega'. This is the wastage of hard earned money. Pl look into this matter. Regards, Sunil kumar Was this information helpful? No (0) Yes (0)
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Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Sunilkumar3178

from Pune, Maharashtra

My phone model is Samsung galaxy A7 nd my contact no is [protected]. Email address - [protected]@Gmail. Com. Other details you yous elf can find. I can simply say that worst service by Samsung. This was my first nd last mistake to buy Samsung product. Will never do the same mistake again. Not expecting any positive response from Samsung. Will have to bear this time, not again.