[Resolved]  Samsung — samsung: galaxy s7 got software update and crashed forever

Address:

Pune, Maharashtra, 411014

Hi,

I am an regular samsung customer but after using galaxy s7, i am feeling like using their flagship product was a mistake. Everything was working fine till the product was in warranty. But everything changed immediately after warranty expired. On very next day after the warranty expired, i got a software update pop up from software update center and i started feeling problems after installing it. Within 24 hours o[censored]pdate my phone died completely and shows no sign of life at all. It is neither booting up nor responding to the charging. I contacted the samsung service center in pune and they asked me to leave the phone for 2 days. After two days i was told that motherborad is dead and i need to pay 15500 inr to get it fixed.
When i denied they collected 236 inr to handover me the dead phone. I am totally shocked. First a software update caused a problem immidiatly after the warranty expired and then service center asked for such a huge amount. On top of that they took 236 inr just to give me the dead phone back.
It clearly shows how samsung is trying to cheat the customers.
The journey that started with samsung galaxy s3 is now ended with galaxy s7 on sour note. I wish samsung keeps their ethics same as they had few years ago and respect their customers.