[Resolved] Samsung — samsung - installation and demo service pending (ordered from flipkart)

LavinaReddy

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh, 500089

I ordered sumsung double door refrigerator from flipkart and it was delivered on 19th oct '18. As per order status on flipkart app, installation and demo was planned for 20th oct. No one came and nobody called. After repeated follow up on the customer care number, we were informed that engineer will call us. Again nobody called and installation and demo didn't happen. And to make things further worse, the status on my app for 'installation and demo' shows as completed on 23rd oct. This is highly unprofessional. Without completing the installation and demo, how can you guys say it as completed?

Am not even sure if the product delivered to us is right and undamaged. We are still waiting for the engineer to come and open the box. The return policy date is till 29th oct.

Order id[protected]Order from flipkart)
Invoice no. - faaa3q[protected] (Attached)

Request you to look into this on priority and help to sort the issue.

Regards,
Lavina

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Oct 25, 2018

Complaint marked as Resolved

Engineer came and completed installation and demo on 24th Oct '18

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd