Samsung — Samsung m30s

I got my samsung m30s mobile before a yr. I got a update notification, after the update my mobile got stuck.

Samsung Care told me that the motherboard issue and which costs me Rs 8000+ INR, my warranty got expired a month ago still my mobile in customer support center .I said I won't purchase any hardware it was not my mistake . Is this a pre-planned activity? to send an update and crash all the phone? so that everyone will purchase hardware?

I don't see these types of silly issues in other mobiles which I used .still customer care not responding d they r not giving proper answers. Samsung m30s s failure model how can I again purchase another hardware of rs 80000 .its again waste of money.so I need free of service bcoz its completely samsung mistake. They r cheating their customers
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Feb 06, 2021
Updated by Ani anish
[protected]
[protected]@gmail.com
Complaint comments 

Comments

Same thing happened to me for my Samsung M30S

Is it a pretty planned activity of crashing the phones after warranty expiry?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information