[Resolved] Samsung — Samsung mobile phone replace

RajGorakhpur

from Kannauj, Uttar Pradesh

Address:	Gorakhpur, Uttar Pradesh, 273004
Website:	Samsung Galaxy j2(2016)

Respected sir
I am very disappointed to inform you that I bought a Samsung Galaxy j2 (2016) on Monday worth rupees 90750/only and brought home i saw many times screen was getting black after few seconds it becomes normal i thought it would be a technical problem but same problem i saw all letter days even yesterday and today's evening.I inform about this to Baba Mobile Buldev Plaza Golaghar(Gorakhpur) shopkeeper but he told he will not replace as he had taken a receipt during buying the mobile on which it was written that any product will not be changed and all problems will be resolved by service centre only he took my signature on that so he returned me to service centre on Munglam tower when i went the service centre took and on place of making duo's through which I could replace my mobile with new one he just softwared my mobile phone and told to come if same problem existing sir from first day of purchase i am in great depression and anxiety i belong to a middle class and not so wealthy so requesting you send a notice to guilty that i could replace my faulty Samsung mobile phone.

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Dec 31, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 26, 2016

Updated by RajGorakhpur Sir i forget to give contact number if required [protected]@gmail.com, [protected].
I shall be highly obliged if my problem resolved.

Nov 28, 2016

Updated by RajGorakhpur Sir I am providing it's pick and videos through which you will see it's scree gets black.
It is black screen many times.

Verified Support

Nov 28, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd