[Resolved]  Samsung — Samsung refrigrator generating more noice from compressor and that of gas

Address:

New Delhi, Delhi

I have purchased Samsung Refrigerator 345 liters RT36HDRZASP SKU -185309 ON 12.11.2014 from Croma store, East of Kailash, New Delhi. It is making unusual noise that disturb my sleep at night. I made complaint with costumer care centre on 7.12.14 ( No. [protected]). I appreciate that your engineer visited on 8.12.14 and told that this is slightly more than normal noise for this model. I again called costumer care centre on 10.12.14, 11.12.14, 18.12.14, 22.12 14 and today 23.12 14. Four visits of different engineers have been made and all were convinced that there is slight problem, but to my surprise that after each visit they reported to Service centre that product is working fine. Mr Mohamd Ajmudin visited on 18.12 14 and told me that there is problem and he is junior engineer and can't do anything and will send some senior engineer. On the contrary he has sent his report that product is working fine. None of your engineer got my signature on complaint before closing it, but every time they took photocopy of bill. Is it not necessary to get signature of customer that product has been repaired satisfactorily? Is this the way your engineers befouls the costumers?. I am a central govt employ and working in Agriculture Ministry and I have not much time to be at home for such types of visits which do not serve any purpose. I wonder that Samsung provide this type of after sale service to its customers. One thing is clear that there is problem in your product and your service centre people are not taking it seriously and it is creating problem for me, wasting my time and this is torture to the customer. If my refrigerator is not repaired or replaced which is in warranty period (Date of purchase 12.11.2014 and 10 yrs warranty for compressor), my only option left is to go to Consumers Court. Hope to hear from you soon, Dr. US Sadana f/o Suneet Sadana National Consultant, Ministry of Agriculture, GOI, New Delhi [protected] E-mail: [protected]@yahoo.com