Samsung — Samsung S4 Mini

Address:

Thane, Maharashtra

Dear Rashmi, We believe in quality and services We buy the best product whether it is iphone or Samsung. This time our experience was really bad with Samsung. We had bought the product as we use to Samsung product in earlier days where there was no Complaint. As mention earlier from the day one we bought Samsung MINI S 4 we are facing problem. We had been to dealer and service station to rectify the product. Recently it was promised by Mr Rajesh Chauhan Customer Experience your Motherboard has been replaced and there wouldn’t be any issue. But again the same issue Continue we had submitted our hand set to service station again. Would you use the same product if the Handset give you constant problem? Waiting for your reply. Best Regards, ? Deepak M. Description: Description: Description: Description: SSPC Logo (4) Shri Sai Property Consultant Shop No11, Siddhachal Phase 8, Opp Vasant Vihar High School, Thane (W). Branch office: Shop No 11, Rutu Enclave, Godbhunder Road, Thane (W) 400610 Tel/ Fax: +[protected] Mobile No[protected] /[protected] E mails: [protected]@sspc.co.in website: www.sspc.in "If You Can Dream It, We Can Build It!" This Email may contain confidential or privileged information for the intended recipient (s) If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system. Deepak Menghrajani [protected] From: ARVIND KUMAR SINGH [mailto:arvind.[protected]@partner.samsung.com] Sent: Thursday, November 06, 2014 4:23 PM To: [protected]@sspc.co.in Subject: Regarding your Samsung Handset Dear Mr. Menghrajani, Greetings! This is in regards to the complaint of your Samsung (GT-I9192ZKAINS), bearing serial # (RZ1F71LPFAW). It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. Samsung repair process ensures equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product. Once the product peak usage is reached in terms of end of the warranty period, the consumer is expected to pay for the repair and for the parts. As per our telephonic conversation you confirmed us repair works was done in your handset and motherboard has been replaced. We would like to confirm that; all repairs were done as per the warranty terms and conditions. Post repair the quality of your product will remain intact and it won't have any adverse effect on its performance; Please be assured that you would be able use your product with complete peace of mind. In conclusion, based on our discussion we will not be able to cater your request for exchange of the above said product. We value your relationship with Samsung and assure you of our best services, always! Best regards, Rashmi Ranjan Pandey Customer Experience Samsung India Electronics Pvt. Ltd.