Samsung Service Center — Samsung galaxy j7 - low ringing volume

Address:

Bangalore, Karnataka

WORST SERVICE and BAD Experience from SAMSUNG. I have bought samsung Galaxy J7 on 14th November through Flipkart and I have missed so many calls because of the low ringing volume. So I took it to SAMSUNG Service center on 19th November based on suggestion from SAMSUNG online support which I had on 17th November. They asked me to hand over the phone for analysis. So I gave it to service center. After few days, I received message from SAMSUNG service center that my issue is resolved and I can collect the handset. When I went to collect the mobile, Service center people said the issue is not solved. So, I have escalated this issue. Then, I got a reply from escalation team saying that they will provide me binary update to fix the issue. So, I was waiting for the update to fix. But till now (almost one month) they have not provided any fix and finally now they are saying that they can provide only one month EXTENDED warranty for the phone for this issue. My queries are: 1) Why they have to false promise me that you will provide a binary update to fix the low ringing volume and why they made me to wait for one month. 2) They said this is the standard volume and if that is the case, is the same ringing volume in all SAMSUNG models like SAMSUNG note 5 / Samsung Duos etc..? 3) How come "One Month Extended Warranty" will be the solution for the "Low Ringing Volume" issue? WORST SERVICE and BAD Experience from SAMSUNG. They are saying this is the FINAL solution (One Month Extended Warranty) for your issue (Low Ringing Volume). Here is the job sheet details : [protected]. If they are not able to solve the issue, I want my money back.