Samsung Service Center — Samsung led tv panel issue - it seems manufacturing defect | |||||
We purchased a Samsung LED TV from Samsung Plaza Shop, Pimple Saudagar, Pune on 17th Aug, 2013 on loan (Bajaj Finance). Model no is UA40F5100ARMXL Serial no is 23483ZED800077L. Total TV Bill paid -> 52, 900/- Issue: Samsung LED Half screen black display just after 2 Years. We just finished with EMI repayment's and faced this issue. We raised service request (Complaint no:-[protected]), the technician came and verified it as LED panel issue and provided repair estimates of 26, 612/- which is more than 50% of TV cost. This was literally SHOCK to us. We never expected this kind of QUALITY OF SAMSUNG brand product. We have not serviced the TV due to high service cost. We are extremely disappointed and feel like why did we purchased this LED TV if it's not working just beyond 2 years. We are expecting Samsung Service Center should understand this situation and at least repair the Panel Issue without any cost. We could see many similar complaints and hence we feel it's a manufacturing defect. If this is the case then Samsung should take responsibility of this defect and try to hold customer trust on SAMSUNG product quality and their service. Was this information helpful? | |||||
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The manufacturers are manufacturing faulty design led tv's which are fragile and the internal screeen can be damaged very easily. The technician advised the internal screen could be damaged with a piece of rubber or even a pen.
And then the manufacturer fleece the customers to pay 80% of the product (Cost Internal Screen/Panel) to replace internal display!!!???
IMAGINE A PART THAT COSTS 80% OF THE PRODUCT COST DOES NOT COME UNDER WARRANTY!!! Is this a JOKE!
This is definitely cheating!!
Don't remember the earlier TV's having these issues. This issue is common with lakhs of customers fallen pray to this issue called "Internal Panel Cracked and hence is a Physical Damage" its all over the internet.
Why would anyone damage their brand new full hd led tv's, the one bought with hard earned money!?
Hope someone moves court against such manufactures. Can't fool and take your customers for a ride.