Samsung — Service complaint

Address:

"RUDRA" , VADVARI STREET, PANCH HATDICHOWK, JAMKHAMBHALIA, Dist - DEVBHUMIDWARIKA, 361305

First Name : RAVI
Last Name : MANDANI
Email Id :[protected]@gmail.com
Contact Number : [protected]
Request type : Complaint of samsung Service.
Product Model Number :UA40K5000ARLXL, UA40K5000AR
LXL-PANEL -
Product Serial number :Sno.
0a913pbk500753

I bought a TV as mentioned above model no and Sr no. on last November 2020.
It's not being 1 year also and USB stop working. Raised a complaint to the local distributor..still nothing response I got.

After 5 days service guy came to. My home and checked he asked me there is some problem in USB board itself need to raise board replacement request that he did. He asked me wait for 10 days ince will receive the board from the company will replace it. After 10 days when I called then they are telling the fault part is not available with the origination you will get refund. Then they asked me to wait for 15 days within 15 days you will get refund.I waited for 16 days then I called to the service center guy then he told still your request is not approved..I asked him when it will get approve? He told me wait another 2 3 days, I waited for another 5 days then I called them after almost waiting for 1 month now I got a call from service center and they asked me we are arranging that part (USB board) wait for another one week

My question is I was assuming"SAMSUNG " is one of the best option for the electronic but now I felt it's a very rubbish organization.

After 1 month of raising the complainant still not getting the solution. Even not getting proper ans.

I think this kind of big tycoon has already did the business and not interested to do business in small center.

My question to samsung if samsung is not interested in small center then why you people allowing to open the outlet in small center.

Why samsung making foolish to small town people.

I am very disappointed with the Samsung service.

Provide me the solution asap.