[Resolved]  Samsung — Service of refrigerator and washing machine bangalore

Address:

Bangalore, Karnataka

I am a samsung customer having a refrigerator and a washing machine which were having minor defects. Having problems in the functionality of these products with the refrigerator not cooling adequately and washing machine having a delayed starting problem, I decided to approach samsung through the call centre to provide a responsive service. After registering my complaint I was optimistic that the problem would be addressed. I was pleasantly surprised when within a day the rep Mr sunil appeared ( through Reliance digital) and checked the problem with the fridge and stated a door switch is the problem and would install it the following day incase held in store or latest within two days. That my friends, was the last i saw of that rep ...The following day no calls and on calling the rep no response. In the meantime another rep also from samsung service called up regarding the washing machine, this gentleman asked for my washing machine model no and since it was 6 years old openly stated nothing could be done about it ( that to without even physically inspecting the machine). After that daily wasteful requests to the call centre representative who would give the standard mechanical reply " A strong reminder is being sent to the service dept and you will be getting a reply from them shortly "The daily strong reminders must have made them awfully strong coz no one bothered and the following day I would go back to the call centre rep who would go through the whole routine again after typically enquiring about the product details and complaint detail once again. I have reached a saturation and realised the problem with brands like samsung are for mktg/ sale of products only. The efforts and focus on backup and service is Zero. Customer's are at their mercy after the sale has taken place and Samsung really does'nt care. My complaint no with samsung call centre is [protected] and it is 11 days since the complaint has been raised.