Samsung — Single Door Refrigerator - RR20R182XU8/HL

Dear Sir,

I have purchased Single door Samsung refrigerator with model number RR20R182XU8/HL on 12th January 2020. 1 year product warranty has expired.

Problem with the machine is cooling is not happening.

I raised an service request. Technician visited our home and said that there is a gas leakage problem and we have to pay 2200+400 service charge for the repair. and also this problem has come due to electrical fluctuations.

My first question is - this machine is stabilizer free. how come issue came?

- we have washing machine, oven and other electrical items in the house. How come issue only to this refrigerator?

- we used Godrej Refrigerator for almost 10years without any complaint.
How come issue arises in Samsung refrigerator within 1 year 9 months?

- we are middle class people. How can I bare this charge?

I politely request you to waive off the charges for the service.