[Resolved]  Samsung — smart phone defective piece - hanging

Address:

Chennai, Tamil Nadu

I purchased a samsung mobile model GT-S5312RWAINS from poorvika shop on vinayaga chathurthi day 9.9.2013. From the very beginning the phone screen is not working properly, ie, there was a problem in swipe. the phone was hanging. We took it to the poorvika shop for repairing. After a week when we collected, it was still not working well. They directed me to approach samsung service center to set right the problem by correcting and reloading software. Then I went to samsung service center at Nungambakkam, Chennai. They kept for a day and reloaded the phone's software. Again the next day it was not working when tested in service center itself. They took one more day and uploaded Advanced software. Even then the next day it was not working for the service men too. Then they said the mother board has to be replaced and asked me to come after a week to collect my phone. It has been 3 weeks so far, still they have not repaired my phone.

The samsung company and poorvika shop are responsible for selling phone in good condition and both failed to attend to the customer care. Every time I complained about the bad condition pointing out the defective piece, they were not ready to replace the phone. The customer care and show rooms are ready and particular in selling even the defective pieces to customers. We believed the brand names of them to be a good one, but we were shocked about the attitude and negligence to hear and rectify the grievances. They simply don't care to even repair my phone that is brand new and is on warranty. I was told that my phone will be ready in a week. I gave the mobile for repair on 7.10.2013, but even after 3 weeks, it is not ready. When i enquired about it over phone, the customer care people say that the board is on demand and I will be informed when it is ready. I invested my money for samsung unneccessarily, which does not serve any purpose, waste of money, waste of time and I am very much depressed. How will these ppl compensate this? I need my phone to be immediately replaced/rectified.