Samsung — Smartphone display blurred within warranty perion but Samsung not servicing in warranty

Address:	6-B POCKET A DDA FLATS, SUKHDEV VIHAR, NEW DELHI-110025
Website:	Mobile Handset Model M21

I purchased a Samsung Galaxy M21 handset model SM-M215F/DS, IMEI: 356059/11/159587/8, S/N: RZ8N90KRKDE from Amazon in October, vide invoice No. 2021IN-SJAB-275502 dated 19.10.2020.
Its display has become blurred.
Your service centre advised me to contact nearest service centre. I visited Aidhi Projects Private Limited, K-17, Ground Floor, Lajpat Nagar-II, New Delhi-110024. They have wrongly diagnosed the defect as 'Liquid Damage' because the handset has never been close to water or any other liquid.
When I sent a fresh email to your customer care, requesting them to advise the service centre to repair the handset under warrant without any charges, they replied:

"Dear Mr. Halim,

Greetings from Samsung Customer Support!

We at Samsung understand the severity of the issue and apologize for the inconvenience caused to you.

In reference to your mail regarding the Galaxy M21 repair, kindly be informed that as per your Job sheet number ([protected]), the service team has mentioned that there is "Liquid Damage" in the device. We would like to inform you that as per Samsung warranty guidelines, water-locked issues are not considered under the warranty. Therefore, services will be done on a chargeable basis.

For more details of the warranty, kindly visit the below-mentioned link;
http://www.samsung.com/in/support/warranty/

In order to help you, we request you kindly coordinate with the service center team. They will surely provide a satisfactory solution under Samsung guidelines. If any issue persists feel free to approach us via the same channel.

For additional information, you can revert back to us and we will definitely help you with the same.

Thank you for writing to Samsung.

Warm Regards,
Manmohan
Samsung Customer Support"

Please take necessary action to arrange free repair of my hadset.
Shamim Halim (Mobile:[protected])