[Resolved] Samsung — software update for mobile

prasadse08

from Mysore, Karnataka

Website:

www.samsung.com

Now a days samsung started new fraud business. 3 days back they released a software update. After having that update my mobile getting restarted (Switched off and on) and mobile battery is draining like anything.

I spoked with 2nd level customer care person and asking them to release new update immediately.in meanwhile if my mobile happens anything (Battery problem, software issue or mobile crashed). It is samsung responsible to replace the parts or mobile with free of cost without charging anything. Because samsung did a mistake because of that my mobile facing issue and out of warranty (Purchased on 2015).

Customer care person saying even mistake from samsung customer has to pay from pocket. Saying go to hell to whom yo want you can speak or put a case.

This is not professional business by samsung, samsung did mistake customer has to suffer. Because no one can do anything that samsung feels.

Was this information helpful?

No (0)

Yes (0)

Jan 25, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 24, 2018

Updated by prasadse08 No reference ID provided by Customer Care team.
Email: [protected]@gmail.com
Reach me @ +91 [protected]

Today my mobile is getting restarted continuously. This is very bad?