[Resolved] Samsung — tried to scam me saying warranty period is over.

UserAmit

from Kandi, West Bengal

Address:

751030

The Product is under warranty as per the website and customer care as well. However the service agent who came to repair tried to scam me saying i have to pay since my warranty period has expired. He called over to the service center where another (ally of him for sure) said over the phone speaker that he confirm the warranty is over and i have to pay for the repair. As I was sure that my warranty is valid i refused to pay anything. They asked for visiting charge which I refused as well. That made him so upset that he told me not to bother them if i cant pay their bill. (which was not legit). I have solid proof that my product is under warranty which I am attaching with this complaint.
Product purchase date :12 Nov 2015. Warranty period : 3Years. Complain date 16 Dec 2017.

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Jan 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by UserAmit Received an sms saying the the service order No. [protected] has been cancelled due to estimate not approved.

This is extortion. Asking money to repair product covered under warranty. I have complete proof that my product is under warranty. The customer care also validates the warranty. Its just the local service center running a scam to loot customers who are not well informed about the warranty coverage.

Verified Support

Dec 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Dec 22, 2017

Updated by UserAmit After a lot of argument with the service agents I finally got the contact info of the head of the service center yesterday. That person was the only one who agreed my product was under warranty and assured me to replace it the same day.
Though it got replaced yesterday (21Dec2017) I was being harassed since the last 10 days. The agents denied to provide any assistance regarding the matter whereas everytime i called the customer care they too were shocked as to how they(service agents) can say the warranty is not valid while its showing under warranty in their system. Please refer to my previous message where you may see they have send me a message saying the service request is cancelled due to estimate not approved.

I strongly believe the local maintenance team is trying to scam people who are not well informed regarding their products and warranty. Please find the complaint details below and take necessary action.
Phone: [protected], [protected], eMail; fx.[protected]@gmail.com
Complaint No. [protected]