Samsung — TV COMPLAINT | |||
We bought a SAMSUNG TV in January 2014 WITH MODEL UA 32F5100AR Code UA32F5100ARLXL Version C501.Hardly 1 year is over the TV had started having complaints .On fine morning nothing is seen in screen No audio and No Video.It is 32inches LED TV. We have spent more than 35000/- to buy this from Pangod military canteen.We registered a complaint and the number is [protected].Now from the company people came and checked and found that the PANEL is complaint and told that it will cost more than 18000/- for changing the same.We feel it is not worth spending so much on a TV which even did not withstand for one year from the date of purchase. Is this the kind of quality SAMSUNG TV has? Charging exorbitantly is not fair for a poor quality spares.We have lost confidence in the BRAND. N. RAMAKRISHNAN mail ID [protected]@gmail.com Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
My A/c. No. [protected] and my complaint No. [protected]. My TV cost Rs. 78, 900/-. I registered the complaint on 16/05/2015 for a black shade on the TV and your technician checked the TV and said that the panel (display) got failed and it must be replaced and it cost around Rs. 23, 000/-.
But when my TV was 13 months old there was the same problem and you replaced it on 5-2-2015 for free of cost. Now it is only 3 months after replacing a new panel.
So I request you to replace the panel with 50% of the panel cost for me. Because within 17 months of purchase of TV two times the panel got failed. So I will pay only 50% of the panel cost. As a No. 1 product I bought the Samsung brand and I am very much depressed and put into mental agony.
So again I request you to make arrangement for replacing the panel at 50% of the panel cost otherwise I will be forced to take necessary legal action against you for replacing the same.
Thanking you
Yours faithfully
R. Rojore Rajesh
Cell : [protected]
My A/c. No. [protected] and my complaint No. [protected]. My TV cost Rs. 78, 900/-. I registered the complaint on 16/05/2015 for a black shade on the TV and your technician checked the TV and said that the panel (display) got failed and it must be replaced and it cost around Rs. 23, 000/-.
But when my TV was 13 months old there was the same problem and you replaced it on 5-2-2015 for free of cost. Now it is only 3 months after replacing a new panel.
So I request you to replace the panel with 50% of the panel cost for me. Because within 17 months of purchase of TV two times the panel got failed. So I will pay only 50% of the panel cost. As a No. 1 product I bought the Samsung brand and I am very much depressed and put into mental agony.
So again I request you to make arrangement for replacing the panel at 50% of the panel cost otherwise I will be forced to take necessary legal action against you for replacing the same.
Thanking you
Yours faithfully
R. Rojore Rajesh
Cell : [protected]
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My A/c. No. [protected] and my complaint No. [protected]. My TV cost Rs. 78, 900/-. I registered the complaint on 16/05/2015 for a black shade on the TV and your technician checked the TV and said that the panel (display) got failed and it must be replaced and it cost around Rs. 23, 000/-.
But when my TV was 13 months old there was the same problem and you replaced it on 5-2-2015 for free of cost. Now it is only 3 months after replacing a new panel.
So I request you to replace the panel with 50% of the panel cost for me. Because within 17 months of purchase of TV two times the panel got failed. So I will pay only 50% of the panel cost. As a No. 1 product I bought the Samsung brand and I am very much depressed and put into mental agony.
So again I request you to make arrangement for replacing the panel at 50% of the panel cost otherwise I will be forced to take necessary legal action against you for replacing the same.
Thanking you
Yours faithfully
R. Rojore Rajesh
Cell : [protected]