Samsung — washing machine

Address:

D/446, 4th Cross, Shanmuganagar, UKT Malai, Vayalur Main Road, Trichy, Tiruchirappalli, Tamil Nadu, 620102

Hi,
This is joseph from trichy, tamilnadu, india. Last year, we have purchased your product (Samsung w/m jb12 – 65m4020hp) dated 09/12/2018 at vivek private limited, cantonement, trichy, tamilnadu.
From the beginning of purchased, we have been facing so many issues with this product like strain and white patches on cloth.
Recently while using of machine the cloth were teared and registered complaint, the drum has been replaced.
After that, earth shock observed while unloading clothes post washes. Called and registered so many times regarding this, but still no one come and attend the issues.
Twice in a month we have registered complaint with this product. Fully frustrated
We have spent money and facing so many difficulties and expenses. Because of this we have mentally disturbed a lot and so many conflicts in family.
Even if you provide service in this regard, we will not happy with that, because, is a new product and duration o[censored]sage is less than one year. Nobody wants to invest this much of money with the service offered by men instead of machine for the newly purchased machine.
We don’t need your frequently free service but need to replace the product, instead of vein our time and money. If the new machine is giving this much problem, then i humble request you to replace the machine.

Till now the clothes which are torn by machine, who will pay the loss to me.

Initially, i was hesitating to purchase samsung w/m product, and i am not having faith in samsung. But one of my close friend who is working in the same show room only strongly recommended for this product, but failed to prove that..

How can i assure and also how i can promote that sasmung is best to my friends and relatives.

Please submit me the mail id of senior person and also the contact number. To whom i can contact and talk.

My registered mobile number is [protected]

Please revert me as soon as possible.