Sangeetha Mobiles — Regarding samsung internal damage

Address:

560095

Hi team, This is regarding issues which i am facing from last 10 days, no one responding well or responding properly. I faced too many issues in this last 10 days but still tried to write in short. Please go through this... I have purchased samsung galaxy a5 on 14th july 2015 from sangeetha kormangala store bangalore. I paid rs 20905 for this and my phone is still in warranty. On 28th november 2015, i observed that my phone is dead after coming from my class. I waited till monday as i was not aware that samsung service centre works on weekend also. On 1st december i went to samsung authorised service centre lalbagh road bangalore (http://www.justdial.com/Bangalore/Samsung-Authorised-service-centre-%3Cnear%3E-Near-To-Passport-Office-Lalbagh-Road/080PXX80-XX[protected]I3M1_BZDET). I showed my phone to one of the customer care. He took that phone and after 5 min he told me that the phone screen has a crack. I then told them that its not possible as it never fall from my hand or by someone as it was working till saturday morning and that crack or external damage is not done by me. Then i asked them that if this is done by me show me the scratch mark or any sort of marks which usually happen or occur externally when something brake or fall but nothing was there. It was there as very small bubble at the time of purchase only but we never complain as it was appearing like air-bubble normaly happen when we stick screen-plate. And phone was also working fine till now. I explained them but they were simply keep on saying one sentence that i[censored] want to fix it you have to pay even if your phone is in warranty and i[censored] want to get it done in warranty, talk to online customer care or samsung supervisior. I asked them to call there supervisior or some senior guys then they asked me to call samsung customer care. I did this too they said within 4 working hour our supervisior will get in touch with u but no call received by next day also. I called customer care several time and they said the same thing every-time. Our senior will get in touch with u but till 7th dec, no one called me to hear my problem. No one took this initiative. So on 7th dec. After losing all the hope, i went to another samsung service center i. E. Samsung service center in btm (http://www.justdial.com/Bangalore/Intouch-Services-%3Cnear%3E-Btm-Layout-1st-Stage/080PXX80-XX[protecte...⇄ and tried speaking to some senior supervisior about this, but customer care guys didnt allowed me to speak with them plus they started giving lectures. Later i thought, there's no use of arguing with them, i will only have to suffer from this, so i asked them to inspect the phone and let me know the issue. They said its just screen issue which will cost : 6800 + 400 (Service tax). Then i asked, so after that i dont have to pay anything right, they said no. Then i asked them to inspect and repair it asap. Later, in evening they called me and said ur phone services will cost up-to rs 16700, i shocked and went to store to know more in detail. They told that charger pin is damaged from inside which will cost something around rs 1400, issue with mother board which will cost around rs 7400. That phone was first time opened by samsung customer care only, so how come anyone can damage internal charge pin and mother board. This was done by engineer who opened this phone. This phone is in warranty but they dont want to fix this in warranty at any cost, so they are creating these all issue. They don't even know how to talk with customer. I again requested them that i want to speak with supervisor here but no response. I called customer care, shared all this but his response was also diplomatic. I took my phone back as not a single guys in samsung service care, btm was responding properly. They have not resolved my problem. These all issue i was facing just because my phone is in warranty but they want this to be done as non-warranty. Why should i pay if i havn't done anything from my side. Y should i pay for damages done by customer care guys. Please revert to by mail asap and help me out with this problem. Please look into this matter. I had toked screenshot of my phone in presence of samsung service care guys, which i am attaching here. I will be going to consumer forum and will register complain against you if you guys failed to revert me with next 4-5 working hours. For reference : Samsung services care jobsheet no. Or bill no. Are [protected], [protected] Contact me on [protected]@gmail.com.