[Resolved] Sansui India — microphone is not working for sansui horizon 1 mobile

kmanish82

from Mundi, Madhya Pradesh

Address:

Dehradun, Uttarakhand, 492001

I have purchased sansui horizon 1 mobile on 24 may 2017, but from day 1 the microphone is not working properly, the voice at the caller end is very less. We have speak 2 time louder as compared to other mobile.
Tried to reach the service centre which is currently handled by videocon, but unable to reach them.
Plz resolve the issue at earliest.
Rgds, manish kumar, mb - [protected]

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Aug 9, 2021

Complaint marked as Resolved

Sansui India customer support has been notified about the posted complaint.

Aug 01, 2017

Updated by kmanish82 I received a call from Mr. Abhishek from mobile no[protected], stating he from sunsui company will refund the mobile amount which I had paid to Flipkart, but after taking some purchase information, he is asking for my credit card details and pin number. I deny this as it seems to be fake, and for refund you should require the bill copy, and Flipkart already has all details.
Be cautioned as the data posted on this site are being used for doing frauds.

Aug 10, 2017

Updated by kmanish82 They have given me the below number to call on for for the help and address, but the phone number is wrong,

" For any further assistance, please feel free to contact our Helpdesk at[protected]prefix STD code of your State Capital or 0124) or write to us on [protected]@vmhd.in

"

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear kmanish82,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

tushar497

from Delhi, Delhi

The tv remote is not working, the tv screen is showing red M and their is no sound, the remote is fine but the tv is nt recieving signals

Videocon Industries Customer Care

from Delhi, Delhi

Dear tushar497,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear tushar497,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team