Sansui India — replacement of mobile handset | |||
Dear sir/madam, I have purchased a mobile handset on thu, oct 26th '17. Sansui horizon 2 - 4g volte (Nova grey) through flipcart. 7th nov. Morning it was found not charging and naturally turned off. I was visited sansui authorised service centre, sri krishna service centre, 29c, bentinck street, kolkata, mob : [protected] (Mr. Kamlesh singh). According to service centre since the set was only 12 days old and the problem cannot be resolved in kolkata they advised to get replaced the set through purchaser (Flipcart). Sansui authorised service centre can issue a replacement advice (Do) by which it can be replaced easily and unquestionabally by sansui. I have requested flipcart to kindly help me to get replaced by new set but they said they cannot do anything since their 10 days replacement policy is over. Kindly help to get replaced my new handset. Tapas kr auddy [protected] Tapas. [protected]@gmail.com/[protected]@hotmail.com Was this information helpful? | |||
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Sansui India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dryer not working and machine is within warranty. customer care numbers not working. Very dissappointed with Sansui. Contact me urgently on anil.[protected]@gmail.com and resolve the problem.
Reply
Dear KumarAKNS,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team
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