Sansui India Complaints & Reviews

Dear sir /madam

I parmar devendra would u like to notice that my family are upset about your service regarding of parts of working condition TV no concernt response I am not getting so far.

Therefore I providing details about your service whichever I am getting till now.

Firstly Mr. Sunilbhai from vishal enterprises, vadodara, videocone authorise service center, came at my house on 05.03.19 and during checking he had made a mistake that back side of circuit has sorted by him on the spot then he has told me I will be coming within 7 days with this part and he has made a bill of rs. 710/- for the unit.

I attached all relevant documents pls see and I request you pls solve my issue immideately. I am waiting your favorable reply.

Devendra Parmar
[protected]@gmail.com
[protected]

I have purchased sansui 55 inch tv on 12/12/2015. It is having 7 years warranty. After 2 years there was problem with tv as dead display. For the same issue i gave it for the repair to the shop where i purchased it, i. E. J. D. Electronics, koregaon, satara. Tv is sent to pune sansui office since 9 months. No reply from sansui pune office yet.
Complaint no is pun[protected].
Dealer is also not sure about repair and not providing any info about my tv repair. Please forword my complaint to sansui india on priority basis.
Thanking you,
Prakash patil
Mob:- [protected].

I registered a complain to repair my sansui led tv (Under warranty period) on date[protected]. About 8 months are passed but still complain is not solved. This is highly irresponsible attitude.
Service center (R. K. Care centre, agra) has charged service charges in cash (Cash receipt attached) but saying parts are not available from company.
Solve my problem at your earliest.

I've bought a sansui split ac 1.5 ton, 9 months back with an assurance that my a. C. Will be serviced on time. To my surprise, the nos provided and the email addresses both doesn't seems to have presence.
I am appalled the post sale service and their commitment, never seen a product which dupe their customers the way they do.
Very poor or no service.

I purchased sansui 40 inch led tv in 2015
Now i observed very much noise not able to listen any sound and at the bottom of the screen vertical lines of different colours appears. At the right side of the screen colour fading observed. I request you to sent a service/ repairing person to vijayawada or any person s contact no at vijayawada so that i can repair the tv

I have purchased the above product i. E.,
Sansui 43f624 dafl led set vide invoice no.- w3324/1819/03751 dated 29/08/2018. But display has stopped working from last few weeks. It is apprehended that there may be some ic issue. Kindly send your representative at the earliest to set right the trouble or suggest other alternative to bring back the set in operational condition
Rgds
B dhol
[protected]
[protected]

I purchased the above product i. E., sansui 43f624 dafl led set vide invoice no.- w3324/1819/03751 dated 29/08/2018 (Copy attached). But display has stopped working from last few weeks. May be some ic issue. Kindly send your representative at the earliest to set right the trouble or suggest some other alternative to make it operational.
Rgds
B dhol
[protected]
[protected]

Bought 40 inches led with 3 year warranty from sargam electronics. The display is showing lines in right side after which i lodged a complaint on 04.09.2018 for which a technician visited the site for verification and committed to replace the display within 30 days but even after 6 months there is no response from the company. While calling customer care they are providing the contact details of new concern person every time. Now it is the position that they are saying that we dont have any support from sansui and its not possible to replace the display now.

This is to reference for my compliant no. DEL-[protected] Dated 02.11.2018 from my registed mobile no.[protected] against my sansui led tv facing the issue on display problam( dual shade disply).
Engineer came first visited on 6/11/2018 and checked the problem for screen issue which covered under warranty. Same was reported to service center for replacement the same on regular basis.
After that i am regular following on phone since more 3months.During the telephonic talk it was told that your TV will be changed to another because the panel of 40 panels is not available.
I have Regularly call to Head Service incharge Mr Ajeem khan and Ajay singh [protected] . But they will refuse our call any time . This is totally unfair and harassment of customers.

Requesting to you please take up on this priority and resolve the issue because its long pending case more than 120 days.

Hi sir, this is sachin. I bought sansui led 40" two years back. This tv has warranty of 3 years. From last four months it's panel is damaged so i contacted customer services and they asked to submit tv to nearset service center. So i do that. There they are not having panel available with them so they sent tv to aurangabad. From last four months i am continuously following us them for the status but no single person answers me satisfactorily. Even the location head of nashik is also not having any update about the complain. So they also stopped to pick up my phone. I am completely fade up with the third class service of sansui. Anybody please help me out.
My complain number is: aur[protected]

I have complained on 23 January 2019, my complain no. is DEL[protected]. I have call many times in company and service center but no one response me, i have call many times in this no. [protected], [protected], [protected], [protected], [protected].
shopkeepeer name is Hari Om Lajwanti Garden
please solve my problem, If my problem no solve it then give me new 32 inches LED Sansui TV. Please solved my problem

Mohan
Ministry of Home Affairs
New Delhi

Hello,
I have registered 9, 10 complaints to your indian customer support team but they are not available for any help, rather than they charged me for the service without doing anything. My tv still. Got sucks and still i have paid money to your executive who visited just to see my tv. This is ridiculous behavior from your customer support team, if you guys not taking this seriously i'll have to go consumer court.
I'm. Sending images of the tv as well as the executive visited reciept who charge me the money.

Sir i am registered my complaint regarding my sansui led48 on 16/11/2018 after that i handover the led & bill to service centre jammu on 17/11/2018.

After many calls they says me on today this is not service centres mistake company not provide spare parts without spare parts service center not provide service

Please tell me what is my mistake

My product is in warranty period

This is very bad experience for me

Please suggest me what i can do
Invoice details
Sahil tv agencies kamini nagrota jammu
Invoice no 3350
Date 20/11/2016
Model no sky48fb11fa

This is regarding complaint no del[protected] for sansui led. It is pending for more the four months, we have spoken to shyam lal delhi cant. Also from where it was purchased.
Led already sent to sansui service center for part replacement at swarrop nagar, info received from sansui service center, dwarka.
After so many follow-ups, still not get any updates and resolution.
Vinay srivastava - [protected], b. S negi - [protected], rampal yadav - [protected], these are the contact nos, on which i called up regularly, but no one have guts to reply.

Hi,
I have purchased Sansui Washing machine 20 Months back, and its drier stopped working, I registered complain on 28 Jan for the same, and technician said its motor not working, and said we will replace the motor as it is in warranty, its been already 7 Feb i didnt hear back any thing, I called multiple times to customer care bit didn't get any response yet .

They provided Third Party No of Devash Elcetric and they are not entertaining any calls from my side .Moreover customer care executive is saying that we are not responsible for any reply . I asked them to connect me to there supervisor and they disconnected the call, Is this is how Sansui Operates, I hoped for better and longer relationship with Sansui but now onward will not purchase any product of Sansui .

Himasnhu Soni
[protected].

My complaint no. Mum[protected] is been pending from last 1 month (15jan19) and nor the customer care team nor tekcare is able to solve the issue by providing relevant spare parts. The tv is under warranty still i had to pay around 750 rs. For service. This is pathetic. Don't purchase sansui product or digi1, they dont have their own service center nor they listen to customer complaints.

Sir,
We have lodge a complaint against your product vide complaint no.-
Ind [protected]. Dated 12/10/18. Till date there is no response from your side
I have contacted several times to your officials & 7 to 8 times to your service station located at m. P. Nagar bhopal (M. P.). They always say we will soon replace the part. Its high time to go for other measures.
Kindly look into matter.

This is to inform you that i have purchased sansui 4k led on 22/08/2017 and on 10/08/2018 their was a sound problem occurred i have launched a compliant and i have said to there service manager that my tv in under warranty you put request for replacement but he said this time will repair the tv if the again problem comes then will replace now again same problem arise and he said as you aware our company is in problem we are not able to replace the tv we will change the speaker last time also they replace the speaker but in 02 month problem arise now i want your help for replacement

Shailendra varun
#[protected]

To
Sales manger
Sansui india
Sub.: regarding service charge
Sir,
I wish to inform you that i had purchased a sansui led on dt 25.04.2017. Its display was not visible so i sent the led to your service centre on 28/12/2018. I complaint first with complaint number gur[protected] with[protected]. My led was under warranty period of 1+2 years. The customer care tekcare indea pvt. Ltd. At sirsa change the defected part and charges me rs.550 as service charge.
No engineer or anyone came to visit at home. Still they charge rs.550 from me.
Kindly look into the matter and refund my money as soon as possible.
Thank you
Arun goyal advocate
[protected]

माननिये महोदय,

Sansui

मैं राज पाठक, फ्लैट न.१०४, केनवुड पार्क बिल्डिंग नो-६ रामदेव पार्क रोड, मीरा रोड (E). ठाणे - ४०११०७. रहता हूँ! मैं आप को बताना चाहूंगा की मैं आप का प्राइम कस्टमर हूँ! २०१५ से मेरे घर में जो भी इलेक्ट्रॉनिक वस्तुएं आती है! Rahul electronic से ही आती है! और मुझे वहां हमेशा ही mr pal ji सम्बोधित करते है! और सही सिलेक्शन करा कर और सही रेट में दिलाते है! जो मार्किट से काफी अच्छा रेट होता है!

आज मैं आप का ध्यान थोड़ा मेरी समस्या के बारे में ले जाना चाहूंगा, मैंने राहुल इलेट्रॉनिक से दिनांक:-२०/०२/१६ को sansui 40th led मोडल no - smc40hb21caf & chasis no - ११०११६११०२८७६०९९७० led ली थी! जो की ५ साल की वार्रेंटी में ली थी, दो साल की बाद मुझे मेरी led में समस्या आई तो मैंने sansui customer care में कॉल logged किया! उन्होंने मुझे बताया की आप को पार्ट्स फ्री होगा पर आप को सर्विस चार्ज देना होगा, हमने उसे मान्य किया और सर्विस सेंटर से पर्सन आ कर चेक भी किया! हमने उसे rs ९५० पेड किया! पर मैंने जब उससे पूछा की जो आपने पार्ट आर्डर किया है! वो कब तक आएगा, उसका जवाब सुन कर मैं तंग रह गया क्यों उसने बोला पार्ट्स को २ से ३ महीने लगेंगे और शायद कंपनी बंद हो गई है! मुझे नहीं मालूम आएगा की नहीं! मैंने सारी बात mr pal ji बताई तो पाल जी ने भी कहा कंपनी बंद हो गयी है तो मैं क्या करू जिसे सुन कर मुझे अच्छा नहीं लगा! हमे तो 5 years बोला कर sale किया गया था!

मुझे आज भी rahul electronic पर पूरा विश्वास है! की मेरी समस्या का निदान जल से जल्द करेंगे, और brd service center से निवेदन है की मेरी समस्या का समाधान जल्द से जल्द करे या फिर क्या दूसरा उपाय है वो बताएं! सैन्सुई कंपनी पर भी मुझे पूर्ण विश्वास है!

Case id number :- tha [protected]