Sansui India — Split AC - Very poor service support and pathetic/unethical behavior | |||
Very poor service support and pathetic/unethical behavior - I have purchased VM35639 in Mach 2016. This Year while starting AC-it was observed that no cooled air coming out. Massage received regarding servicing, however no one visited, again I have requested customer care and finally service provider came. After checking he has confirmed regarding Gas-filling. Charge as he told as 1500/- and I have told by customer care that charge for service would be approx 500/-, however I have been charged as follows: 1. Service charge - Rs. 625.00 2. Gas Charge - Rs. 1700.00 3. Tax(15%) - Rs. 348.75 Total - Rs. 2673.75 Further, I have been told that in case you do not take bill total charge would be Rs. 1900.00. excessive charge with unprofessional/unethical behavior. Regards, Ajay Bhagat [protected]@gmail.com Was this information helpful? | |||
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Sansui India customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Selvaraj Arul,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Online Team
Videocon Industries Customer Care's response, Apr 21, 2017
Dear Selvaraj Arul,
We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.
Regards,
Sansui Online Team
We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.
Regards,
Sansui Online Team
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We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Online Team