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Sansui India — Split AC - Very poor service support and pathetic/unethical behavior

Address: 461001

Very poor service support and pathetic/unethical behavior - I have purchased VM35639 in Mach 2016. This Year while starting AC-it was observed that no cooled air coming out. Massage received regarding servicing, however no one visited, again I have requested customer care and finally service provider came. After checking he has confirmed regarding Gas-filling. Charge as he told as 1500/- and I have told by customer care that charge for service would be approx 500/-, however I have been charged as follows:
1. Service charge - Rs. 625.00
2. Gas Charge - Rs. 1700.00
3. Tax(15%) - Rs. 348.75
Total - Rs. 2673.75
Further, I have been told that in case you do not take bill total charge would be Rs. 1900.00.

excessive charge with unprofessional/unethical behavior.

Regards,
Ajay Bhagat
[protected]@gmail.com
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Dear Ajaykumarbhagat,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Online Team
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Service for all

Split AC - Very poor service support and pathetic/unethical behavior - Comment #2701630 - Image #0
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Dear Selvaraj Arul,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Online Team
Reply
Videocon Industries Customer Care's response, Apr 21, 2017
Dear Selvaraj Arul,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Sansui Online Team
Dear Ajaykumarbhagat,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Online Team
Reply
sansui mobile service is exremely disappointing no any customer care like system hopeless products
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