Saraf Furniture / Insaraf.com — kubed bed with box and hydraulic | |||
I am just sharing my experience which is so traumatizing and unpleasant just because o[censored]nprofessional behaviour of Saraf furniture. Their contact details are as follows https://www.facebook.com/furniture.saraf, Contact No.+[protected] .Their website states that solid wood over the period of time develop minor cracks but the cracks in the images are not minor it means the carpenter has chosen bad quality and unseasoned wood. They are giving 12 months warranty against manufacturing defect in material. All images shows the wood was actually in bad condition and carpenter even failed to hide the cracks in polishing stage. Their claim of post manufacturing quality checking at multiple stages is completely false as I believe that this bed has been deliberately sent to us or maybe this is rejected piece which they dump on my head. Most of the areas of bed has cracks. I fear if they fix it then also how long it will remain strong. Before paying online we provided instructions about our requirement but they overlooked .I have received damaged product and now struggling to get refund...Finishing is very poor and all their website claims about quality and service are fake. Customer care is giving same reply for all emails and their senior team is not doing anythimg.I have paid Rs.35000/-.Stay away from insaraf furniture. Was this information helpful? | |||
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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint. Jun 17, 2019 Updated by PrashantM777 Saraf Furniture has lifted damaged bed from my home and it has been reached to their Rajasthan Factory on 9-6-2019.I got email from them that they are going to refund my money and asked my bank details.I have given them my bank details as well as told them to return money in the same account through they have received it.But now they are giving me reasons that my Bank account is not from India.I have paid Rs.37598 through IDBI Bank, Boisar Branch, Maharashtra State, India.As they asked me alternet bank details.I gave them AXIS Bank, Boisar Branch, Maharashtra State, INDIA.but till today I have not received Refund of Rs.57598.I have complete history of email communication with me.This company is great Fraud.They sell Furniture saying that it is Exclusively Made of Sheesham Wood whereas they are using, MDF Board, Plywood too.Finishing is very bad and trasnportation too.actual usage of Sheesham Wood is around 50 to 60 %, Rest everything is engineered wood.They put honey finish polish so that in the first sight engineered wood is not visible but if scan properly you will finf it also they cover cracks in the wood by filling but it is also coming out.so all together this company is a mental torture. | |||
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+91 80 6741 4797
Kalyanpura Road, RIICO Industrial Area, Sardarshahar, Rajasthan, India - 331403
Yes I got email from Insaraf Furniture.
They are ready to replace the product and was asking my confirmation.
Insaraf Furniture website claims furniture made of exclusively in Sheesham Wood.
But in reality they are using Plywood and MDF Board too in their supplied furniture.
Plywood or MDF board is not a solid wood so their claim that they are supplying bed made exclusively in Sheesham Wood is a trick to make online customers lure for their furniture.
I had placed an order for Kuber Bed with Top Open hydraulic System, in which they have used Plywood and MDF Board for storage support. Top and Bottom of Storage support area is more than 35 % of the Bed. Making Support for mattress and for storage is possible by wooden planks but to save their money Insaraf guys are using Plywood and MDF Board. This is cheating.
I have paid money for their claim of Exclusive Sheesham wood bed and not for mixed material like partly in Sheesham Wood and rest in Plywood or MDF Board.
I told them that if they are able to keep their word then they can send me Kuber Bed made of pure Sheesham wood, Top Open with hydraulic system, honey finish and Use sheesham wood planks to make support for Mattress and storage.
And to make sure that Insaraf quality department seriously check the quality of joints and polishing before dispatch. Choose reliable transporter who will transport the Bed without damage.
As yet I have not received any reply from Insaraf Team for my above query.
I am Waiting, I lost my peace with this guys.