[Resolved]  Sarf Trading — missing phone from package

Address:	Chennai, Tamil Nadu
Website:	ebay

I had purchased redmi 4a from ebay on 22nd january. I had received the order but the phone is missing. The box which was delivered to me was also a wrong box. The name printed on the box was redmi note 3 which was different from what i ordered. Also the box was consisting a marble stone along with usb, pin and adapter. There was also the bill provided by the seller. Accordingly i reported this to ebay and registered claim 3414771 on 24th january. The responded to me after 20 days saying that they have coordinated with the fedex courier and matched the weight of the product on delivery as well as on shipping. It was same and so they rejected my claim asking me to contact seller for resolution. Unfortunately the seller also did not provide me resolution. Hence i am in a deep trouble facing problems for my phone as well as my money. I had also wasted one month in getting a resolution from this. I did not want to waste more time on lodging a complaint at police so i asked the seller that he has not provide me the whole amount but only half of it. Then also he did not agreed with me. Also i donot hav the imei details so that i can track it.

Henceforth please help me in this matter so that i can get a resolution from the seller side.

Contact me :[protected]/[protected]