Sastiticket.com — refund of ticket

Refund of ticket:
Flight: air india, ai-498 dated 3rd feb my ticket number[protected]
Route - rajkot to delhi
I missed my flight due to one of your customer care member. I called him 2 days before to confirm baggage limit and that he insured me the flight time 7:35 pm, sat 03- february. No sms no email send to me regarding my flight neither you nor ai. I enquired next day ai flight from rajkot to delhi but it was ful. Because of this i faced lot of inconvenience and due to that i travelled by road upto ahmedabad and booked my ticket in indigo flight 6e 158 at 6.10 4th feb. I need refund otherwise i am going to complain about your service in customer service.