[Resolved]  Airtel Digital - Airtel DTH — MIsleading customers

Address:

Thane, Maharashtra

Hello,
My customer id number for ADTV is: [protected]
My Account balance was low and I was searching for any offer on Recharge of Airtel Digital TV.
On 8th Oct 2012, I was able to see 10% cash back offer on
1. Airtel's official website - http://www.airtel.in/digitaltv
2. On TV at "Recharge Info" channels.
3. Received Call from Airtel Automatic Voice call service - Saying as your account balance is low, recharge your account with 310 or 410 or 510 and get 10% cash back benefit

So using the link from the website, where it shows the 10% Cash back benefits, I recharged my account with 410Rs using Credit card on 8th Oct 2012
After 42 hours, on 10th Oct 2012 (today), my account was credited only with 25Rs instead of 41Rs (10% of 410)
For inquiry, I called the Cusomer care services and customer care executive (named as Lokesh), told me that offer was available till 6th Oct 2012 only...!!!
Even today also I can see that offer, on Airtel's official website (Snapshot attached) and also on their Recharge Information related dedicated channels.

The matter is not about just 16Rs which I didnt get credited, matter is about misguiding the customers.

I want proper action to be taken for these.
Let me know for any further details,

I am not really Happy with the services provided like this.

Regards,
Raj Khatiwala
[protected]@gmail.com