[Resolved]  DTH Service In India | Direct To Home Sun Direct | Digital TV. . . — Sun Direct - DTH TV

Address:	Uttar Pradesh
Website:	www.sundirect.in

COMPLAINT
116 th Reminder
Dated 10 August 2013

Mr Girish Varghese, SUN DIRECT TV (P) LTD, 17/4, IVth floor, Nikhilesh Palace,
Ashog Marg, Opp- Jawahar Bhawan, Lucknow - 226001
Email: [protected]@sundirect.in
Phone: 0522 – 4033107; Fax:[protected]


Sir,
Sub: Complaint : CUSTOMER DEFRAUDED; Sun Direct DTH,
Complaint not attended, complaint ID 1-[protected]. 07August 2013.
Nodal UP failed to control SUN Direct DTH services in Varanasi.

Ref: Smart Card Number [protected], City: VARANASI. U.P.


The consumer begs to inform you as under:

That, you parties failed to render the service for which a rental charge has been paid to you by the customer in cash and has deliberately created an error code before expiry of due date of rental charges.

That, you parties have sold nonworking DTH equipment’s which failed in receiving DTH signals during service period and defrauded the consumer. You parties have caused a monetary loss to the consumer to the extent of price paid in cash for the said Sun Direct DTH equipment.

That, the consumer requested to you parties through your Call centre / Customer Care Number[protected] on dated 10 August 2013 at 11 am wherein Pinki Sharma attending the call responded that there was no Nodal Officer working for Sun Direct DTH TV at Lucknow office and the signal was disconnected deliberately by Sun Direct TV.

That, the consumer also contacted Mr Rajesh on Mobile [protected] on 10 August 2013 who replied that the Web page has given a fake name for its dealer at Varanasi and Sun Direct is totally failed in this city.

That, the customer requested you to compensate the amount of rental charges and credit the same in my balance amount for the period the DTH services were not rendered by you i.e. from 01 August 2013 uptill 10 August 2013, which you parties failed to do.

That, the consumer mailed you parties a number of emails and called you on telephone numbers, contacted you parties through web pages but you parties did not respond at all. The complaint matter emailed is as under:

(1) That, the customer is defrauded by Sun Direct TV Channel Service providers for services were not rendered on payment. Mr Girish Varghese, Nodal UP also failed to control SUN Direct DTH services in Varanasi.
(2) That, the DTH Signal discontinued from 01 August 2013 with an Error code. The Call Centre Customer Care refused to accept reminder for complaints. Mr Jagdish at all Centre Lucknow refused to attend my complaint and said “AAJ EID HAI BANDE DARU PI KAR GHUM RAHE HAI”
(3) That, the consumer registered his complaint in oral with local dealers and vide complaint ID 1-[protected] dt 07 August 2013, followed by complaint lodged with Nodal UP but the complaint remained unattended as the technicians are not available with the Sun Direct Service provider in this city to attend any complaint.
(4) That, the customer made several calls with Sun Direct, Lucknow office but all in vain. Mr Girish Varghese informed “KAMPLAINT ATTEND KARNE KE LIYE ABHI BANDE NAHI HAI, VARANASI MAEIN JIS DEALER KO DIYA GAYA HAI VO KUCHH NAHI KARTA”.
(5) That, a fake Service provider is created in Varanasi for Sun Direct DTH service who does not provide any services at all nor does a complaint is attended by any technician. It was again told by technician Rajesh that “ CAAL CENTR KO PATA HAI < HAME 24 GHANTE KE BAAD KABHI BHI COMPLAIN DEKHANE KI CHHUT HAI > AAJ EID HAI KAL SATURDAY HALF DAY HAI , PARSO ITWAR HAR, MONDAY KO SOCHENGE” . “ COMPLAIN DERI SE DEKHANE KA NIRDESH KHANNA ELECTRONICS SE HAME MILA HAI”
(6) That, recharge coupons and recharge facility is not available with all Sun Direct local dealers along with M/S Kohinoor Stores, B-21/2, Opposite Peshwani Bagh, Next To Sahidaya Reasturant, Rathyatra, Varanasi - 221002 , [protected], [protected] / B 27/88 j-2 lane no 11,ravindra puri varanasi , 221005, Varanasi, [protected]




As such the consumer is of the opinion to be defrauded by you parties and bound to refer the matter to their legal advisers for compensation of all losses and damages caused by you parties and further action into the matter in competent Court of law at your cost, risk and responsibility.

Thanking You.
Sincerely yours



KRISHNA DEO
(Customer)

Address:
K 44 / 19 NAIK BAZAR
VARANASI 221001 (U.P.)
Mobile [protected]; Landline:[protected]
email: kdeo.[protected]@gmail.com

Copy for information and necessary action to:

The Directorate of Public Grievances, Government of India, New Delhi.

Kalanithi Maran (Chairman), Murasoli Maran Towers, 73, MRC Nagar Main Road,,MRC Nagar ,Chennai (Madras), Tamil Nadu , 600028. Tel:[protected] ; Fax:[protected]


Mahesh (MD), Swaminathan (Sr.VP Corporate Affairs)

Sun Direct TV(P) Limited, 4/1017, 3rd Cross Street, 9th Link, Nehru Nagar, ttivakkam,Chennai, 600041. Email: [protected]@sunnetwork.in

Mr.Madhusudhan P Reddy, [protected]@sundirect.in

Mr. Debarun Chakraborty, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,

Mr.Sunil Vakayil, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, Mr. Girish Varghese , [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,

Mr.Gunadeep, [protected]@sundirect.in

Mr. Rajiv Varma, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

M/s kohinoor stores, B 27/88 j-2 lane no 11,ravindra puri varanasi , 221005, Varanasi, [protected] / B-21/2, Opposite Peshwani Bagh, Next To Sahidaya Reasturant, Rathyatra, Varanasi – 221002.

Mr Rajesh. [protected]. rajesh.[protected]@sundirect.in
Mr Girish Varghese, SUN DIRECT TV (P) LTD, 17/4, , Lucknow . [protected]@sundirect.in