SBI — amount dispute of rs 1500

Hi,

I made 1 transaction of rs 1500 through upi on 4th feb and the
Transaction reference no. Is[protected], but transaction is not
Successful and the amount is deducted from my account, still i haven't
Received my amount. I mailed so many times and i tried to call
Customer care but after waiting for more than 10 mins my phone got
Disconnected, please do positive action to get my money back.

When i talked with paytm where i made my transaction, they say sbi will have to revert back the money and when i talked with sbi, they also saying that paytm is third party app, so paytm have to revert back the money, i dont know who is responsible, please do positive action.

Mode of transaction: upi payment/ transaction reference no. Is
[protected] on 4th feb of rs 1500/-

Account no. Is [protected]
Name: ankit saxena
Bank: sbi