Sbi Bank, Koper Khairane, Navi Mumbai — POS Transaction - Amount Deducted - Transaction Incomplete - Lien marked

Address:

Mumbai City, Maharashtra

I purchased some goods worth 2461.76Rs from Dmart. For this transaction i swiped my SBI Mastercard debit card but there was no slip generated in return. The salesman told me to swipe the card again. Which i promptly did. Again no slip was generated. I was sure of balance present in the account hence asked the salesman to check for 1000Rs atleast. But again the transaction failed. Supposing that there is some issue with the swipe machine, i asked him to use the one besides him. Again a declined reply came. Finally i managed to collect cash and give to the Dmart personnel to settle the purchase. On returning back to my home, i checked my online transaction report and astonishingly it had a debit of 2461.76 + 1000 + 1000 = 4461.76 and further it gave me a Lien balance of 2461.76. I instantly raised a ticket through customer care. But nothing has been done as of now. Is there any possibility of the money getting transferred back. If not, is it possible that the Dmart account would have got credited? I am confused and have started hating SBI bank for the customer service they give. They are telling me that it'll take 45days for complete resolution. I doubt the complete resolution too... :(