SBI — cards and payment services limited

Dear Sir/ Madam

This is with regards to my SBI Credit card payment, I had a failed transaction reported in the month of January 2019 with following complaint no. C-1433A2486231 and R-1433A2837438. But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

This issue is already raised through IRCTC call center and mails, and always got a reply that same is not claimed by IRCTC.

I have been requesting to provide me the transaction details for making the claim with IRCTC. But till date no one has made an effort to respond.

Only I have received the mails for one of the executive Chavda Niraliben as below :
This is with reference to your communication dated 17/3/2020.

Transaction Dispute: We wish to inform you that we have intervened the matter with due diligence, however, we would not be in a position to resume liability for monetary loss in connection to events as described by you.

We request you to make early arrangements to pay the amount to avoid any further incurring charges on the card account. The Current Outstanding as of date, on your card account is Rs. 14, 994.7 payable to us. We do hope that despite this occurred incident you would-not think unkindly o[censored]s and we will get the opportunity to serve you in the future under more favorable circumstances.

Incase of any query, would request you to Click Here or contact the SBI Card helpline at[protected]prefix local STD code) or[protected]. IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App to access self-servicing options on the go!

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service by clicking here or use the Escalate Button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Chavda Niraliben
Customer Service Team – SBI Card

I want to ask a simple question that in writing why SBI card is not proving me the transaction details. How they assure that this is not the fault of SBI credit card.

Unless they provide me the transaction details, how shall I will be in the position to claim from the IRCTC.