Sbi Collect — Money is deducted from my account but sbi collect status showing failure

I have paid from icici bank through upi to central university of orrisa but transaction status showing failure and amount is debited from my account and no e receipt generated
Payment date--2 Nov 2020
Amount-12970
The reference number --DUD7658445
Payee VPA - [protected]@sbi
Type-education institution
State-odisha
Please resolve it fast
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Nov 05, 2020
Updated by Ak12@
Still money not refunded
Nov 05, 2020
Updated by Ak12@
Sbi send a refund message but ammount is not credited
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