SBI Credit Card — Charged banking charges for the failed transaction

Address:	New Delhi, Delhi
Website:	www.sbicard.com

I was trying to book Train Ticket through IRCTC using SBI card on 4th February 2016. Two times the Transaction failed, after the amount was debited from my account. Since, the IRCTC did not receive the amount within the cutoff time, the Transaction was treated as Failed transaction and as such Ticket was not delivered both the times to me.

After few days, the Prinicipal amount of the Ticket was refunded but the Banking Charges have not been refunded, though the transactions had failed due to non of my fault.

The Bank cannot charge for the services not provided to me. They should refund the Banking Charges as well as the they should be penalised for the mental agony given to me.