SBI Credit Card — Cheated 13349 from my account

Address:	560068
Website:	sbicard.com

I had done a transaction of 13349 through Credit Card in Flipkart on 29th February 2016. As it was a wrong product ordered, had to cancel the request. Flipkart initiated the refund 29th itself. Since then I was checking my remaining balance, Flipkart gave me confirmation that amount was refund. It is stated in Credit Card statement that Debit and Credit has happened. But it did not reflect in balance. It was same as when it got deducted. I had contacted SBI customer care more than 5 times. They were not able to give proper explanation on this. Please take necessary action on SBI and help me get my money back.
Order ID Flipkart: OD[protected]
Refund Reference ID: 74332746061606003224435

I was checking my balance daily to see whether the refund happened yet or not. Till now it has nt happened. Please help in getting refund back.