SBI Credit Card — complaint against fraudulent transactions

Address:

Jodhpur, Rajasthan, 342001

My sbi credit card was compromised on 20th septemeber.
The hacker did a transaction of inr 95000 approx.
Even my mobile phone was hacked as i was receiving otps and the money spent messages by the fraudsters
I initiated the process of blocking sbi credit card as soon as i receive the first message among these fraudulent transactions. It took around 15 - 20 minutes in the process and by that time my card got blocked a total amount of inr 95000 was already spent

Being a layman in the subject of credit card operations, i could not understand with whom to the complaint about my grievance.

I tried to approach sbi bank, even the third party taking care of their credit card operations
I tried with filling a fir for the fraudulent transaction at a police station near my home

But never found answers to my questions.

I also discussed the subject with few friends of mine who happen to have experience from credit card operations from their past professional work experience and learnt that every credit card company happen to have a fraud and detection department which alert the cardholder for any suspicious activity. It made me understand that sbi credit card did not perform their duty appropriately while these fraudulent transactions were happening.

I have lost my hard earned money.
The day before yesterday i received an email from the bank stating that their operations were secured while sending the otps to the registered mobile number. Hence, the transactions were completed successfully. And, i have to pay the money for these transactions.

I am very sorry to say that i feel helpless even i tried writing emails to the top officials of sbi credit card (Including ceo, mds etc) and ombudsman at rbi - jaipur. Unfortunately, they all were not able to resolve or not willing to resolve my complaint and acting like an escape goat to buy time. Meanwhile, sbi credit card is now ready with their hands raised that the transactions were successful and i have to pay for the total amount.

This is very sad!!

I am really helpless. Please guide me through to whom should i reach and get the matter resolved as i will not pay for the fraudulent transactions amount.