[Resolved]  SBI — Credit Card Flexi Pay

Address:

Kanchipuram, Tamil Nadu

Dear Sir, There was an offer from SBI credit card that if flexipay booking above Rs. 15, 000 is done between 14th and 22nd of August 2014, the processing fee is not applicable and the annual interest rate is only 9%. As per this offer, I have booked flexipay for Rs.15, 100 on 22.08.2014. But card statement shows that the transaction was made on 23.08.2014. I could not understand this!!!. In the "Track Booked Offers", the date of request was correctly displayed as 22.08.2014 which is within the offer period. Also, the interest rate applied on my flexipay was 9% which is also as per the offer. But 2% FP FEE (Rs. 302) has been charged which is against their offer. I sent an email to [protected]@sbicard.com mentioning all these matters on 25.08.2014. In the reply received on 01.09.2014 it was mentioned that my flexipay booking was made on 23.08.2014 and hence the processing fee cannot be credited to my account. I was really shocked by reading this email. Then how could they grand me 9% interest as mentioned in the offer? This means that I was granted part of the offer !!! I asked the clarification on 01.09.2014 and send a remainder on 07.09.2014 with the attachment of the screen shot of the "Track Booked Offers" which clearly shows the booking for flexipay was made on 22.08.2014. I sent the email to the nodel officer twice and till now I have not received any reply. The processing for Rs. 302 has been reflected in the last credit card bill and I have to pay that amount. I request action on this matter. All the correspondence was under the Interaction Id[protected] FP Fee (provided by SBI Cards). Sincerely, Saju T Abraham SBI Card No.: [protected] Mob: Mentioned in my account. email: at.[protected]@gmail.com