SBI Credit Card — Regarding cash back and compensation

Address:

Bangalore, Karnataka

My credit card got dispatched on 30th April 2015 and with that card i was unable to make online transactions. i registered the complaint calling the customer service department. This issue was not solved for 14 days. From the day i got the card i used to call them up every day thrice waiting in the Q for 40 mins and the executive would tell me the same story that it will solved in 24hrs but it dint. spoke to supervisor of the company and she said it will be solved in 3hrs and she said she will call me back once it is solved but i dint receive any call from her. Then after couple of days i forcefully asked them to connect to manager and he said he will look into that and i asked compensation for not providing the right information and as i was unable to use the card online as there was technical issue from there end. He promised me that he will surely look in that & will call me back regarding the compensation. Once the card started online i bought a DSLR worth Rs 27600 on amazon where it said i will get 15% cash back. i confirmed with sbi card company whether i will get the cash back, they promised me that i will get maximum of 1500 bugs and they told me i will get the cash back after 60 days. I dint receive any cash back after 60 days and then i called back customer service and they said i cant get cash back as i dint buy it in the time period. but i confirmed with the executive they said i will get the cash back and again i registered complaint regarding the same they said the issue will be resolved in 24hrs and i will get he call back and after 12 days i got a call from the escalation team saying that they cant give any compensation or cash back but they offered me some charges waver off which im not interested in. if they dint have any problem from there end why would they offer me the charges waver off. I would request you guys to help me in this issue asap

Phone number of SBI credit card company : [protected]