SBI Credit Card — Sbi credit card account not closed since more than an year

Address:

Gandhinagar, Gujarat, 382007

Hello team,

I have been chasing for sbi credit card account closer which is not in use and even i don't have credit card since more than an year.
I am getting every month new statement which says amount is due. I have followed up on closer of account and waive of amount. I have communicate with sbi credit card support team and also with nodal officer. Every time they says the amount is credited to your account and will be in effect while next statement is generated. Since 4 months i have statement says every time new amount.

I don't have credit card since an year and still statement says amount is due. Don't understand in what way i need to follow for account to be nil and closed. This is annoying now and frustrating me to just for closing credit card account. I have entire email chain which clearly says it will be closed next statement but every time it says amount is due.

Below are the details:
1) statements are coming since april 2016 says amount is due where i don't have even credit card since an year.
2) description as mentioned above
3) please help me to close my credit card account.
4) copy of email conversation below.

Thanks & regards,
Nikunj chudasama
—
Copy of email conversation to nodal officer
—
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=155c90dabe8d81f0&siml=155c90dabe8d81f...⇄ 1/5
Nikunj chudasama
Re: [interaction id:[protected]]
Ext: regarding requests for closure and reversal
3 messages
[protected]@sbicard.com fri, jul 8, 2016 at 11:19 am
To: [protected]@gmail.com
Dear mr. Chudasama,
Warm greetings for the day!
This is with reference to your email dated june 29, 2016 regarding your sbi card account
We wish to inform you that your sbi card is inactive for usage.
We hereby inform you that we have credited rs.500 and rs. 4.4 plus government service tax (As per applicable charges)
Towards the late fee and finance charges, which would reflect on your statement of account dated july 15, 2016.
Please note that credit towards the government service tax will be processed on your sbi card on the statement
Generation date.
In case of any further assistance, please feel free to contact us.
Yours sincerely,
Rupa kumari
From nodal desk – sbi cards
[thread id:150rhn2a]
Original
Messagefrom:
[protected]@gmail.com
Sent: 29/6/2016 06:44:54 pm
To:
Subject: re: [interaction id:[protected]]
Ext: regarding requests for closure and reversal
Hello rupa,
As discussed i just hope the account will nil and closed permanently.
Will wait for next statement..
Regards,
Nikunj
Sent from my iphone
On 28jun2016,
At 4:09 pm, wrote:
Dear mr. Chudasama,
Warm greetings for the day!
This is with reference to your email dated june 21, 2016 regarding your sbi card account
We wish to inform you that it is in reference to your telephonic conversation with the undersigned on june
28, 2016 regarding your queries related to the charges accrued on your card account.
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=155c90dabe8d81f0&siml=155c90dabe8d81f...⇄ 2/5
We trust your queries have been addressed completely and to your utmost satisfaction. However we'll be
Glad to help you.
In case of any further assistance, please feel free to contact us.
Yours sincerely,
Rupa kumari
From nodal desk – sbi cards
[thread id:14yk3t5b]
Original
Messagefrom:
[protected]@gmail.com
Sent: 21/6/2016 06:28:01 pm
To: ;
Subject: re: [interaction id:[protected]]
Ext: regarding requests for closure and reversal
Hello team,
I did not get any response from my last email. Can you please reply on my email below...
As per our last discussion you mentioned that the due amount will be zero and going forward you will not get
Any message or email as account is closed.
This time again statement says you have amount due. Let me know what kind of request will close my
Account and will not generate any statement.
I cannot wait another one month to close this case and please close the account immediately.
Thanks,
Nikunj
On sun, jun 19, 2016 at 11:04 am, nikunj chudasama wrote:
Hello team,
As per our last discussion you mentioned that the due amount will be zero and going forward you will not
Get any message or email as account is closed.
This time again statement says you have amount due. Let me know what kind of request will close my
Account and will not generate any statement.
I cannot wait another one month to close this case and please close the account immediately.
Thanks,
Nikunj
Sent from my iphone
On 30may2016,
At 6:11 pm, wrote:
30/5/2016
Dear mr. Chudasama,
Thank you for writing to sbi cards.
This is with reference to your communication dated 29/5/2016.
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=155c90dabe8d81f0&siml=155c90dabe8d81f...⇄ 3/5
Sbi card account closure related: we understand vide your communication that you have
Expressed the desire to close your sbi card relationship. Your decision to close your account is a
Matter of deep concern to us.
Although as requested, we have cancelled your card and as on date there are no dues payable to
Us.
We would like to take the opportunity to ask you to reconsider your decision to continue your
Relationship with us. Post your confirmation to continue your relationship with us, we would reissue
Your card (S), at the earliest.
Incase of any query, would request you to reply at [protected]@sbicard.com using the same
Ubject line or contact the sbi card helpline at[protected]Toll),[protected]Prefix local
Std code) or[protected]Toll free). Ivr & emergency services on helpline are available 24
Hours and customer service representatives are available from monday to saturday between 8am
To 8pm.
If you are not satisfied with the response, you can write to nodal officer, customer service at
[protected]@sbicard.com using the same subject line. You will receive a response within 8
Working days.
Yours sincerely,
Suganthini customer
Service
[thread id:14ci1bd3]
Original
Messagefrom:
[protected]@gmail.com
Sent: 29/5/2016 10:43:39 am
To:
Subject: re: [interaction id:[protected]]
Ext: regarding requests for closure and
Reversal
Hello team,
As per our conversation, i would like to get all the information in email that we discussed.
I don't see the information in email.
Looking for your valuable reply!!
Thanks & regards,
Nikunj chudasama
Sent from my iphone
On 27may2016,
At 12:44 pm,
Wrote:
27/5/2016
Dear mr. Chudasama,
Thank you for writing to sbi cards.
This is with reference to your communication dated 25/5/2016.
Sbi card related: this is with reference to your telephonic conversation was
Already held with our customer care executive on 27/5/2016 regarding your
Query related to your sbi card account and we do hope that our executive
Was able to address your issues to your satisfaction.
We would request you please advise us in case of further any
Disconnect/issue related to your sbi card account.
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=155c90dabe8d81f0&siml=155c90dabe8d81f...⇄ 4/5
Incase of any query, would request you to reply at [protected]@sbicard.com
Using the same subject line or contact the sbi card helpline at 1860 180
1290 (Toll),[protected]Prefix local std code) or[protected]Toll free).
Ivr & emergency services on helpline are available 24 hours and customer
Service representatives are available from monday to saturday between
8am to 8pm.
If you are not satisfied with the response, you can write to nodal officer,
Customer service at [protected]@sbicard.com using the same subject line.
You will receive a response within 8 working days.
Yours sincerely,
Priya chauhan customer
Service
[thread id:14ci1bd3]
Original
Messagefrom:
[protected]@gmail.com
Sent: 25/5/2016 04:59:30 pm
To: ; ;

Subject: ext: regarding requests for closure and reversal
Hello team,
I am sorry to say but this was the nastiest experience i am getting from sbi
Upport team.
I have raised below bunch of request just to close my credit card and
Reversal of annual fees.
[protected]for
Closing account
[protected]
For
Reversal not completed and request closed
[protected]
Partially
Reversed
[protected]
Raised
New today agin for reversal date 25/5/2016
Today support person did not give me answer about why previous request
Was closed and why it cannot be reopened instead of raising new.
Every time i am raising request for closing the statements that i am getting
But they raise request for reversal and it is not completing. I do not get any
Update even whether request is not completed or closed.
I don't understand how to resolve this situation. Please assist.
Looking for your positive reply!!
Thanks & regards,
Nikunj chudasama
Sent from my iphone
Nikunj chudasama thu, jul 14, 2016 at 12:43 pm
To: [protected]@sbicard.com
Dear rupa,
I just hope when tomorrow statement will be generated it will nil my account and close account permanently.
Thanks,
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=155c90dabe8d81f0&siml=155c90dabe8d81f...⇄ 5/5
Nikunj chudasama
Sent from my iphone
[quoted text hidden]
Nikunj chudasama sun, jul 17, 2016 at 9:58 am
To: [protected]@sbicard.com
Dear rupa,
I don't understand in what way you guys are processing to make my account nil and closed. Again july statement says
Rs. 449 due.
This is ridiculous and annoying just to follow account closer since 4 months and which is not even in use since an year.
What kind of request do you need??? Every time you said it will be 0 in next statement and every time it's coming
With due amount...
Why are you not closing immediately and waiting every time for the statement??? Don't tell me it's not in your hand!!!
Regards,
Nikunj
Sent from my iphone
[quoted text hidden]

—
Copy of email conversation to support team
—
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 1/6
Nikunj chudasama
Re: [interaction id:[protected]]
Ext: regarding requests for closure and reversal
12 messages
[protected]@sbicard.com fri, may 27, 2016 at 12:44 pm
To: [protected]@gmail.com
27/5/2016
Dear mr. Chudasama,
Thank you for writing to sbi cards.
This is with reference to your communication dated 25/5/2016.
Sbi card related: this is with reference to your telephonic conversation was already held with our customer care
Executive on 27/5/2016 regarding your query related to your sbi card account and we do hope that our executive was
Able to address your issues to your satisfaction.
We would request you please advise us in case of further any disconnect/issue related to your sbi card account.
Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the
Sbi card helpline at[protected]Toll),[protected]Prefix local std code) or[protected]Toll free). Ivr &
Emergency services on helpline are available 24 hours and customer service representatives are available from
Monday to saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to nodal officer, customer service at [protected]@sbicard.com
Using the same subject line. You will receive a response within 8 working days.
Yours sincerely,
Priya chauhan customer
Service
[thread id:14ci1bd3]
Original
Messagefrom:
[protected]@gmail.com
Sent: 25/5/2016 04:59:30 pm
To: ; ;
Subject: ext: regarding requests for closure and reversal
Hello team,
I am sorry to say but this was the nastiest experience i am getting from sbi support team.
I have raised below bunch of request just to close my credit card and reversal of annual fees.
[protected]for
Closing account
[protected]
For
Reversal not completed and request closed
[protected]
Partially
Reversed
[protected]
Raised
New today agin for reversal date 25/5/2016
Today support person did not give me answer about why previous request was closed and why it cannot be reopened
Instead of raising new.
Every time i am raising request for closing the statements that i am getting but they raise request for reversal and it is
Not completing. I do not get any update even whether request is not completed or closed.
I don't understand how to resolve this situation. Please assist.
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 2/6
Looking for your positive reply!!
Thanks & regards,
Nikunj chudasama
Sent from my iphone
Nikunj chudasama sun, may 29, 2016 at 10:43 am
To: [protected]@sbicard.com
Hello team,
As per our conversation, i would like to get all the information in email that we discussed. I don't see the information in
Email.
Looking for your valuable reply!!
Thanks & regards,
Nikunj chudasama
Sent from my iphone
[quoted text hidden]
[protected]@sbicard.com mon, may 30, 2016 at 6:11 pm
To: [protected]@gmail.com
30/5/2016
Dear mr. Chudasama,
Thank you for writing to sbi cards.
This is with reference to your communication dated 29/5/2016.
Sbi card account closure related: we understand vide your communication that you have expressed the desire to close your
Sbi card relationship. Your decision to close your account is a matter of deep concern to us.
Although as requested, we have cancelled your card and as on date there are no dues payable to us.
We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us. Post your
Confirmation to continue your relationship with us, we would reissue
Your card (S), at the earliest.
Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the sbi card
Helpline at[protected]Toll),[protected]Prefix local std code) or[protected]Toll free). Ivr & emergency services on
Helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to
8pm.
If you are not satisfied with the response, you can write to nodal officer, customer service at [protected]@sbicard.com using
The same subject line. You will receive a response within 8 working days.
Yours sincerely,
Suganthini customer
Service
[thread id:14ci1bd3]
Original
Messagefrom:
[protected]@gmail.com
[quoted text hidden]
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 3/6
Nikunj chudasama tue, may 31, 2016 at 12:03 pm
To: [protected]@sbicard.com
Hi team,
I hope i will not receive any statement now and there will be no due with account close.
Please confirm.
Thanks & regards,
Nikunj chudasama
Sent from my iphone
[quoted text hidden]
Nikunj chudasama fri, jun 3, 2016 at 2:23 pm
To: [protected]@sbicard.com
Hello team,
Today i still got the message that amount is due and pay by date 4th june 2016. Please let me by when it will stop
Messaging?
Sent from my iphone
On 30may2016,
At 6:11 pm, wrote:
[quoted text hidden]
Nikunj chudasama sun, jun 19, 2016 at 11:04 am
To: [protected]@sbicard.com, [protected]@sbicard.com
Hello team,
As per our last discussion you mentioned that the due amount will be zero and going forward you will not get any
Message or email as account is closed.
This time again statement says you have amount due. Let me know what kind of request will close my account and will
Not generate any statement.
I cannot wait another one month to close this case and please close the account immediately.
Thanks,
Nikunj
Sent from my iphone
On 30may2016,
At 6:11 pm, wrote:
[quoted text hidden]
Nikunj chudasama tue, jun 21, 2016 at 6:28 pm
To: [protected]@sbicard.com, [protected]@sbicard.com
Hello team,
I did not get any response from my last email. Can you please reply on my email below...
As per our last discussion you mentioned that the due amount will be zero and going forward you will not get any message
Or email as account is closed.
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 4/6
This time again statement says you have amount due. Let me know what kind of request will close my account and will not
Generate any statement.
I cannot wait another one month to close this case and please close the account immediately.
Thanks,
Nikunj
[quoted text hidden]
Nikunj chudasama sat, jun 25, 2016 at 10:17 am
To: [protected]@sbicard.com, [protected]@sbicard.com
Hello team,
Can you please update on below request?
Thanks & regards,
Nikunj
Sent from my iphone
[quoted text hidden]
[protected]@sbicard.com sat, jun 25, 2016 at 5:54 pm
To: [protected]@gmail.com
Dear mr. N r chudasama,
Warm greetings for the day!
This is with reference to your communication dated 19/6/2016.
We truly value you as our privileged customer and regret the inconvenience cause to you in the matter
Address to us.
We understand vide your communication that you have expressed the desire to close your sbi card
Relationship. Your decision to close your account with us is a matter of deep concern to us.
We wish to inform you that already your sbi credit card account inactive for usage.
Although as requested, we have cancelled your card. Thus, we would request you to destroy the card in your
Possession. We would also request you to scratch the cvv number mentioned on your card. The cvv
Number is a 3digit
Unique security code indicated at the back of sbi credit card 16 digit numbers.
Kindly ignore, in case you have already destroyed the card (S) in your possession.
We wish to inform you that we have taken note of your request on credit limit increase[protected]
Which is subject to approval and we shall get the same resolved at the earliest.
We would be intimating you shortly on the status of the same on or before 4/7/2016.
We request your patience in the interim period.
However, we sincerely regret for the inconvenience that may have been caused to you.
In case of any further assistance, please feel free to contact us.
Yours sincerely,
John
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 5/6
From nodal desk team – sbi cards
[thread id:14ci1bd3]
Original
Messagefrom:
[protected]@gmail.com
[quoted text hidden]
Nikunj chudasama sun, jun 26, 2016 at 11:55 am
To: [protected]@sbicard.com
Hello john,
Do you mean i need to wait another 1 month to close my account which will not send any statement?
You mentioned you have raised credit limit raised request... I don't want to raise it as this is for account closure... Why
You guys giving me trouble for adding such statement?
I feel i have to raise consumer complain for closer of my account and statement. Let me know if you want me to do
That?
Thanks & regards,
Nikunj chudasama
Sent from my iphone
[quoted text hidden]
[protected]@sbicard.com tue, jun 28, 2016 at 4:09 pm
To: [protected]@gmail.com
Dear mr. Chudasama,
Warm greetings for the day!
This is with reference to your email dated june 21, 2016 regarding your sbi card account
We wish to inform you that it is in reference to your telephonic conversation with the undersigned on june 28,
2016 regarding your queries related to the charges accrued on your card account.
We trust your queries have been addressed completely and to your utmost satisfaction. However we'll be glad to help
You.
In case of any further assistance, please feel free to contact us.
Yours sincerely,
Rupa kumari
From nodal desk – sbi cards
[thread id:14yk3t5b]
Original
Messagefrom:
[protected]@gmail.com
Sent: 21/6/2016 06:28:01 pm
To: ;
Subject: re: [interaction id:[protected]]
Ext: regarding requests for closure and reversal
Hello team,
7/17/2016 gmail re:
[interaction id:[protected]]
Ext: regarding requests for closure and reversal
https://mail. Google.com/mail/u/0/? Ui=2&ik=c9ac111285&view=pt&search=inbox&th=154f110ed2126961&siml=154f110ed212696...⇄ 6/6
I did not get any response from my last email. Can you please reply on my email below...
As per our last discussion you mentioned that the due amount will be zero and going forward you will not get any message
Or email as account is closed.
This time again statement says you have amount due. Let me know what kind of request will close my account and will not
Generate any statement.
I cannot wait another one month to close this case and please close the account immediately.
Thanks,
Nikunj
On sun, jun 19, 2016 at 11:04 am, nikunj chudasama wrote:
[quoted text hidden]
Nikunj chudasama wed, jun 29, 2016 at 6:44 pm
To: [protected]@sbicard.com
Hello rupa,
As discussed i just hope the account will nil and closed permanently.
Will wait for next statement..
Regards,
Nikunj
Sent from my iphone
[quoted text hidden]

—


Let me know if you need any more details.