SBI Credit Card — transactions (cancelled order and partly cancelled order) made in amazon wrongly converted to emi

Address:	Ranchi, Jharkhand, 834002
Website:	www.amazon.com

I have purchased some products from the amazon on EMI on 10th & 11th October 2018. The orders were cancelled (partly & total respectively), the amount also refunded by Amazon to my card account, the details are furnished below:

1) Transaction made on Amazon on 10.10.2018:
Transaction Amount: Rs. 13508.53
Order was partially cancelled. Refund received from Amazon (after deduction promotional discount) Rs. 4633.46 & Rs. 1220.41 on 11.10.2018 and Rs. 489.21, Rs. 703.07 & Rs. 1781.30 on 25.10.2018.

2) Transaction made on Amazon on 11.10.2018:
Transaction Amount: Rs. 5734.65
Order was totally cancelled. Refund received from Amazon (after deduction promotional discount) Rs. 3521.19 on 23.10.2018 and Rs. 1216.15 on 26.10.2018.

However, it is noted in by bill dated 11.11.2018, amount ` 13508.53 & ` 5734.65 both are being converted to EMI in totality. The following shall be noted in this regard:
• For the transaction dated 10.10.2018 (total amount ` 13508.53), the refund amounts shall be deducted from the principle amount ` 13508.53, before converting it to EMI payment mode. Thus the principle amount to be converted to EMI payment mode shall be [13508.53-(4633.46+1220.41+489.21+703.07+1781.30)], i.e. `4681.08.
In this regard, please also note that total ` 13508.53 amount already been paid by me in the previous bill.

• For the transaction dated 11.10.2018 (total amount ` 5734.65), the total amount EMI shall be cancelled, as the total order has been cancelled and the amount has been refunded by Amazon after adjusting the promotional amount given during purchase. The difference amount ` 997.31 (i.e. [5734.65 – (3521.19+1216.15)]) shall be billed to me in totality.

You are requested to look into the matter and send me the corrected bill (for this billing cycle, i.e. 11.10.18 to 10.11.2018) for my payment purpose. I am looking forward for a prompt reply & solution from your end.

Regards,
Arka Dutta
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