[Resolved] SBI Credit Card — You have charged my credit card rs.15814 instead of rs.475 as committed on telephone with your executive on 7th jan'16 | |||||
They charged my Credit card Rs.15814 instead of Rs.475 as committed by FACEBOOK for ad service. I had opted for paid service of FB to promote my page 'Mr.Shiv Khera's Fan Club' on 7th Jan 2016. At that time the maximum limit of my payment was set at Rs.474/92 which is still showing the same on FB. But in reality my credit card seems to have been charged for Rs. 15814/18 by you on 7th Jan'16 as per my credit card bill received today. This is really surprising and troubling for me. Kindly immediately reverse this payment and now i am not interested to deal with FaceBook so copying SBI Cards to take action against FaceBook in case you are not correcting this mistake of your with retrospective effect. the payment seems to have happened thru PayU money from Gurgaon -122002, on behalf of FaceBook on 7th Jan 16. print screens of FaceBook site showing my total cost of Rs.474 and of the credit card invoice showing Rs. 15814 charged on same date by PayU money on my SBI credit card are attached for proof. I HAD GOT CALL FROM SBI CARDS CHENNAI OFFICE FROM TELEPHONE NUMBER +91-[protected] AT 6.12 PM IST. AND THE PERSON HAD ASKED ME THAT THE CALL WAS TO VERIFY FACEBOOK PAYMENT SO I HAD TOLD SPECIFICALLY THAT DO NOT ALLOW IT IF IT IS EXCESS OF RS.475/- AS IT WAS COMMITTED BY FACEBOOK. EVEN AFTER TALKING TO YOUR REPRESENTATIVE FOR MORE THAN 6 MINUTES DURING THAT CALL, U HAVE STILL CHARGED ME RS.15, 814. KINDLY REVERSE THIS AS SOON AS POSSIBLE. I WILL NOT MAKE THIS PAYMENT TO YOU ON MY CREDIT CARD. Was this information helpful? | |||||
Jan 27, 2016 Complaint marked as Resolved Sorry. I have found the payment. Its the school fees paid by me. Sincere appology for inconvenienced caused to you, due to my query. State Bank of India [SBI] customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Pls reverse this transaction immediately.
Even after 5 days have passed after I raised complaint against you but i have still not received any response from FACEBOOK or PayUmoney for the fraudulent transaction you both have made on my credit card on 7th January'2016. If i don't get positive response from you before 31st January 2016, then from 1st Feb 2016 I will start communicating on Facebook and other social media this entire case on PayUmoney and FaceBook fraud transactions for cautioning people using your paid services.
sincerely hope that you will revert before 31st Jan'16 and refund my money by reversing this transaction on my credit card.
i am deeply hurt by this behavior of both FACEBOOK and PayUmoney.
sincerely hope that you will revert before 31st Jan'16 and refund my money by reversing this transaction on my credit card.
i am deeply hurt by this behavior of both FACEBOOK and PayUmoney.
I am sorry. It is school fee paid by me. i will withdraw the query immediately. I am sincerely sorry for the inconvenienced caused to you, due to my query.
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Facebook — They charged my Credit card Rs.15814 instead of Rs.475 as committed by them for ad service.
They charged my Credit card Rs.15814 instead of Rs.475 as committed by them for ad service.I had opted for paid service of FB to promote my page 'Mr.Shiv Khera's Fan Club' on 7th Jan 2016. At that time the maximum limit of my payment was set at Rs.474/92 which is still showing the same on FB. But in reality my credit card seems to have been charged for Rs. 15814/18 by you on 7th Jan'16 as per my credit card bill received today. This is really surprising and troubling for me. Kindly immediately reverse this payment and now i am not interested to deal with FaceBook so copying SBI Cards to take action against FaceBook in case you are not correcting this mistake of your with retrospective effect.
the payment seems to have happened thru PayU money from Gurgaon -122002, on behalf of FaceBook on 7th Jan 16.
print screens of FaceBook site showing my total cost of Rs.474 and of the credit card invoice showing Rs. 15814 charged on same date by PayU money on my SBI credit card are attached for proof.