[Resolved] SBI — Fraud transaction made in my father in law sbi credit card | |||||
My father in law holds SBI credit card number [protected]. At[protected] we got a call from unknown person(women) calling from SBI bank. she cheated my old father in law who is not familier with internet transaction. She cheated him by getting all the card details including OTP code to make online transaction saying that bank needs all these details to replace his existing card with a new having photo ID she made 5 transaction in your website for 12500 Rs (each 2500). we called SBI bank and got the below authorisation numbers for each transaction . 1st transcation @ 12.21.54 PM for the amount 2500 Rs - 028674(Authorisation number) 2nd transaction @ 12.22.04 PM for the amount 2500Rs -028727(Authorisation number) 3rd transaction @ 12.22.07 PM for the amount 2500 Rs -028735(Authorisation number) 4th transaction @ 12.22.13 PM for the amount 2500 Rs - 028775(Authorisation number) 5th transaction @ 12.22.17 PM for the amount 2500 Rs - 028792(Authorisation number) we request you to stop this payment immediately and do the needful to return back the fund to our credit card. Please call us in the below mobile number for further details [protected](Jayakumar) [protected](Mr.Jayaraman) we request you to take criminal action against that fraud person immediately in this regard and help us to get back our hard earn money.. Was this information helpful? | |||||
Jan 4, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Apr 19, 2016 Oxigen Services India Customer Care's response Hi Jaya, We understand that your credit card has been compromised to make unauthorized transactions from our website. This kind o[censored]nauthorized use of any customer's card is certainly not acceptable. We request you to contact your bank so that a charge back can be raised for the unauthorized transactions. Please reach out one of the SBI credit card customer care executive for further information. Thanks, Oxigen Wallet Verified Support Apr 19, 2016 Oxigen Services India Customer Care's response Dear Customer, Greetings from Oxigen and we thank you for using our services! We have shared your issue with the concern team and started working on it immediately. Please feel free to write to us on [protected]@myoxigen.com . Regards: Feedback Team. | |||||
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We sincerely apologize for the inconvenience caused to you. We will ensure that your issue is resolved at the earliest.
We request you to provide us your registered mobile number with Oxigen Wallet and transaction details to [protected]@oxigenwallet.com. If you have already sent the details then please provide us the e-mail ticket number. We are eagerly awaiting your reply.
Please feel free to revert, if you have any further concern.
Thanks,
Oxigen Wallet