[Resolved] SBI — home loan : wrong debit on account of insurance premium

Subhashjain

from Delhi, Delhi

Address:

New Delhi, Delhi, 110085

Taken a home Loan vide account No.[protected]. The insurance premium Rs.9897/- debited on 22.3.17 against policy no.8556244 for a period of 10 years. Now again bank had debited Rs.13986/- on 15.9.18 for another policy no.10005718. Further it is also mentioned that in the past also on 30.1.18 the bank had debited my account with Rs.16503/- on account of insurance premium, which was credited on 21.2.18 on taking up the matter with the bank. This proves that bank is in habit of wrong debiting customers account, if a customer does not keep eyes on his loan account.

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Nov 22, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

State Bank of India [SBI] Customer Care's response Dear Subhash,

We acknowledge your concern. We would like to inform you that we are unable to trace the above-mentioned loan account number. Hence, we request you to mail us on our official email address - [protected]@sbilife.co.in with your membership form number and contact details along with a suitable time to call you so that one of our customer representatives can connect with you.

Since details shared in this forum are protected and not visible to us due to security concerns. Once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Oct 15, 2018

State Bank of India [SBI] Customer Care's response Dear Subhash,

We are waiting for you to mail us above mentioned details on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

Since details shared in this forum are protected and not visible to us due to security concerns. Once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Oct 16, 2018

State Bank of India [SBI] Customer Care's response Dear Subhash,

We are still waiting for you to mail us with earlier mentioned details on our official email address - [protected]@sbilife.co.in so that we can address your concern soon.

Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Oct 17, 2018

State Bank of India [SBI] Customer Care's response Dear Subhash,

We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official email address - [protected]@sbilife.co.in.

Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care